Case Manager-Housing Retention (81875)

HomeFirst • San Jose, CA

4h • $32 - $32

About The Position

A Housing Retention Case Manager is responsible for providing comprehensive support services to help individuals and families participating in permanent supportive housing programs. Their intensive and individualized case management services are coupled with linkage to a network of community resources to assist clients in averting homelessness, maintaining housing, and increasing self-sufficiency. To this end, the Housing Retention Case Manager participates in our collective effort to end and prevent homelessness.
The Housing Retention Services Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.
HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

Requirements

• 1 year paid or volunteer experience in social work or related human services required
• It may be substituted by two years of customer service experience and lived experience with homelessness
• Proficient in Microsoft Office suite
• Valid CA driver’s license, reliable transportation and ability to be added onto agency insurance

Nice To Haves

• Bachelor of Arts in Social Work (BASW) or related human services degree preferred, not required

Responsibilities

• Maintain a caseload of 20-30 participants.
• Provide comprehensive case management services. This may include:
• Initial eligibility verification and enrollment
• Ongoing needs and status assessments
• Budgeting
• Administration of financial assistance
• Information and referral
• Crisis de-escalation
• Safety planning, risk assessment, and mandated reporting
• Employment and benefits assistance
• Advocacy
• Other direct service provision
• Meet with participants at a frequency and location determined by their needs.
• Engage in the consistent application of evidence-based practices.
• Support internal program support specialist activities as needed. This may include:
• Street-based or community outreach efforts
• Landlord engagement
• Workshop coordination
• Participate in case conferencing and collaborative care coordination.
• Maintain compliance with contract, agency, and licensing requirements.
• Achieve identified program and position deliverables.
• Adhere to task completion deadlines.
• Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
• Attend all job-related meetings, including program staff meetings and agency-wide meetings.
• Participate in opportunities for learning and skill maintenance/development.
• Utilize supervision appropriately, maintaining open lines of communication and providing updates on activity.
• Assist with other duties as assigned.

Benefits

• HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation.
• Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees