Case Manager FAYS

Buckner International•Harlingen, TX

3d•Hybrid

About The Position

The FAYS Case Manager serves in a strategic function at Buckner Children and Family Services to establish and build supportive relationships with organizations and agencies in the community to promote and provide education and prevention of child abuse. Provide education programs in the community to clients and their families. Build supportive and nurturing relationships with clients and their families; assist them in dealing with issues including, but not limited to, runaway, truant, and delinquent behaviors. Strengthen family coping skills in order to ensure the youths’ physical, emotional and spiritual needs are met. Provide therapeutic interaction to assist parents in resuming and maintaining their parental responsibility. What you'll do: Establish and build supportive and nurturing relationships with clients and their families. Provide effective and appropriate counseling for crisis intervention as required, both face-to-face and over the phone. Assist clients and their families in dealing with issues such as runaway, truant (school related issues), and delinquent behaviors. Provide effective and appropriate youth education for coping skills strategies. Strengthen family coping skills to ensure the youths’ physical, emotional, and spiritual needs are met. Provide therapeutic interaction to assist parents in resuming and maintaining their parental responsibilities. Follow-up with families in aftercare according to each family’s individual needs. Communicate with Buckner staff, schools, and other agencies to assess client’s progress and needs. Provide effective and appropriate individual, group, and family consultation for youth and their families according to the established Action Plan. Accurately document all individual, group, and family consultations for youth and their families in accordance with their Action Plans. Timely and accurately complete Action Plans in accordance with established guidelines. Timely and accurately complete all necessary program paperwork, including intake assessments and discharge paperwork, in accordance with established guidelines. Develop, monitor, and manage Action Plans and reviews as scheduled; attend case staffing; involve families and youth in case reviews on an as needed basis. Timely and accurately enter information into the FAYS (Extended Reach) Database System; maintain current information in the FAYS (Extended Reach) Database System. Consult with supervisor on specific client needs on a regular basis; immediately notify supervisor of any change in client situation or crisis. Answer main phone line, receive referrals, and provide service to walk-ins on a rotating schedule as required. Transfer phone lines to on-call phones appropriately and as required. Report suspected child abuse and/or neglect to Administrator and appropriate law enforcement agency.

Requirements

Requires in-depth understanding of a comprehensive field of knowledge normally associated with the attainment of a Bachelor’s Degree in a related field or a Master’s Degree in social work.
Bachelor’s Degree in a related field required; Master’s Degree preferred.
Minimum 2 years prior related experience working with families in a professional setting required.
Requires proficient ability to speak, read and write English.
Requires ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables.
Requires proficient working knowledge of family therapy, family systems, crisis intervention and resolution, etc.
Requires ability to effectively and appropriately work with clients and families from all racial, ethnic, social-economic, and religious backgrounds; requires ability to understand and relate to individuals from various backgrounds.
Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
Requires ability to recognize differences in sound, such as voices/noises that are loud and playful instead of angry and combative; ability to differentiate tones and volumes in conversations.
Requires ability to work under minimal supervision and exercise excellent professional judgment with awareness that error may have serious consequences.
Requires ability to exercise patience, initiative, and judgment following established guidelines for the program.
Requires ability to travel to various geographic locations and some overnight stays.
Requires ability to obtain and maintain the necessary documentation to travel.

Nice To Haves

Ability to speak, read and write Spanish preferred.

Responsibilities

Establish and build supportive and nurturing relationships with clients and their families.
Provide effective and appropriate counseling for crisis intervention as required, both face-to-face and over the phone.
Assist clients and their families in dealing with issues such as runaway, truant (school related issues), and delinquent behaviors.
Provide effective and appropriate youth education for coping skills strategies.
Strengthen family coping skills to ensure the youths’ physical, emotional, and spiritual needs are met.
Provide therapeutic interaction to assist parents in resuming and maintaining their parental responsibilities.
Follow-up with families in aftercare according to each family’s individual needs.
Communicate with Buckner staff, schools, and other agencies to assess client’s progress and needs.
Provide effective and appropriate individual, group, and family consultation for youth and their families according to the established Action Plan.
Accurately document all individual, group, and family consultations for youth and their families in accordance with their Action Plans.
Timely and accurately complete Action Plans in accordance with established guidelines.
Timely and accurately complete all necessary program paperwork, including intake assessments and discharge paperwork, in accordance with established guidelines.
Develop, monitor, and manage Action Plans and reviews as scheduled; attend case staffing; involve families and youth in case reviews on an as needed basis.
Timely and accurately enter information into the FAYS (Extended Reach) Database System; maintain current information in the FAYS (Extended Reach) Database System.
Consult with supervisor on specific client needs on a regular basis; immediately notify supervisor of any change in client situation or crisis.
Answer main phone line, receive referrals, and provide service to walk-ins on a rotating schedule as required.
Transfer phone lines to on-call phones appropriately and as required.
Report suspected child abuse and/or neglect to Administrator and appropriate law enforcement agency.