Case Manager, CRED

FORTUNE SOCIETY INC•New York, NY

7d•$27 - $30

About The Position

The Case Manager (CM) will provide case management and encourage participants engagement and retention in training and work experience activities for participants under Fortune’s contract with the NYC Department of Youth and Community Development’s Community Resources for Employment and Development (CRED) program, which is designed to provide pathways to employment and economic mobility for people who reside in communities where community violence is most prevalent and address the system feedback loop by offering job readiness, training for sustainable and emerging industries, and supported job placement for continued success, coupled with strong wraparound supports and follow up services tailored towards these communities.

Requirements

A bachelor's degree in social work or a related field and experience working with City systems such as justice, public assistance, child welfare, education, and housing; OR an associate’s degree and experience working with City systems such as justice, public assistance, child welfare, education, and housing; OR at least three (3) years successful experience in providing case management/counseling and working with City systems such as justice, public assistance, child welfare, education, and housing;
1 – 3 years of relevant work experience in workforce development sector;
Documentation, analyzing, research, decision making, conflict resolution and people skills;
Experience facilitating group sessions, preferably job readiness workshops;
Skilled communicator who can liaise interdepartmentally as well as with community partners and stakeholders;
Ability to work a flexible schedule, as days/hours are subject to change in accordance with program needs;
Proficiency in Microsoft Office Suite applications, including Excel, Outlook and Office 365;
Strong time management and organizational skills;
Ability to apply skills learned from prior work experience, or formal academic training in a related subject area, to the day-to-day project activities; and demonstrated success in being participant-centered, self-motivated with excellent relationship skills;
Ability to work independently and on a team;
Must have initiative and be willing to work in a fast-paced environment with varying demands;
Must be highly motivated and have excellent oral and written communication skills;
Experience and/or desire to work with a diverse population.

Nice To Haves

Bilingual (English/Spanish) preferred;
Familiarity with the Fair Chance Act a plus;

Responsibilities

Provide one-on-one case management services in the community, including referring individuals for wrap-around service needs for housing, treatment, mental health, employment and financial literacy counseling;
Maintain participant caseload of up to 20-30 participants per month; ensuring notes are documented accurately, in a timely manner and contact information is updated when necessary;
Utilize case management best practices to support participants’ in addressing employment and personal issues that can potentially impact employment performance and retention.
Conduct thorough assessments of participants’ skills and aptitudes, supporting individuals with identifying appropriate career paths and any potential barriers to sustaining employment;
Conduct monthly outreach to participants on caseload for up to two years post completion of the workshop to identify if they need to be connected to any resources and to track employment retention;
Support participants with career planning, explore career advancement, career change, educational/vocational exploration, ensuring to communicate clearly and appropriate next steps;
Establish standards with participants that will ensure appropriate boundaries and suitable professional behaviors;
Facilitate group sessions/presentations, including but not limited to Orientation, Cognitive Behavioral Intervention (CBI) workshops, Motivational Interviewing, etc.;
Support with mock interviews, employment applications, and work readiness feedback sessions, collaborating with volunteers as needed.;
Complete daily data entry documenting interactions with participants within 24 business hours; responsible for regularly closing out enrollments of assigned caseload after two years;
Attend and participate in weekly case conference meetings with colleagues to enhance participants’ care coordination and program engagement;
Support with developing, maintaining and revising resource binder to ensure we have up-to-date information about referral resources for participants;
Respond to emails, calls and text messages from colleagues and participants within 24 business hours;
Maintain both physical and digital participant files; maintain cohort and individual fellow folders in SharePoint and Caseworthy;
Complete all necessary documentation accurately and input accurate data into case worthy daily;
Collaborate with internal departments as needed;
Attend and participate in all necessary meetings, conferences, staff training and development sessions;
Engage in his/her own ongoing professional development; and
Perform other duties as assigned.