Case Manager-Community Based Enrichment Services

GAAMHA•Orange, MA

About The Position

Join GAAMHA as a Community Based Enrichment Services Case Manager! Location: Orange, MA –Community-Based Enrichment Services (CBES) Program Are you a compassionate leader who’s ready to help shape the future of day services? GAAMHA is thrilled to announce the opening of a Case Manager position for our Community-Based Enrichment Services (CBES) program in Orange, MA—bringing a person-centered model to individuals across the region. Formerly known as Community-Based Day Services (CBDS), CBES is about more than just a name change—it’s a reimagined approach that focuses on real community engagement, individualized goals, and meaningful daily experiences. We’re building something special, and we’re looking for dedicated Case Managers to help guide this exciting transition. As a CBES Case Manager, you’ll oversee a cohort of individuals and their Direct Support Professionals (DSPs), ensuring that everyone receives high-quality, enriching, and empowering support every step of the way.

Requirements

High School Diploma or GED is required; additional education is a plus.
Minimum of 2 years of experience supporting individuals with intellectual or developmental disabilities.
Supervisory experience and strong leadership skills.
Excellent communication, organizational, and problem-solving abilities.
Proficiency with Microsoft Office and related documentation systems.
Valid driver’s license with an acceptable driving record.
Must pass CORI, fingerprinting, and all required background checks.
Ability to provide hands-on support with personal care, hygiene, and mobility as needed.
Comfortable participating in active, community-based programming.
Ability to bend, kneel, lift, push wheelchairs, and assist with physical tasks in a respectful and professional manner.

Nice To Haves

MAP (Medication Administration Program) certification preferred—or willingness to become certified within 60 days of hire.

Responsibilities

Lead the planning, coordination, and oversight of daily and weekly activities that promote independence, skill-building, and community integration for your assigned cohort.
Supervise and support a team of Direct Support Professionals—including hiring, training, scheduling, and development.
Create and maintain individual service documentation, including Individual Support Plans (ISPs), Provider Support Agreements (PSAs), Safety Assessments, and Progress Summaries.
Collaborate closely with families, service coordinators, and affiliated agencies to ensure holistic, person-centered support.
Monitor and track progress on individual goals, adjusting plans and approaches as needed to reflect each person's growth and needs.
Facilitate weekly team meetings and ensure strong communication and coordination across your team.
Address any behavioral or program concerns with professionalism, completing documentation and follow-up as needed.
Provide direct coverage for DSPs when necessary and help ensure continuity of care.
Participate in all required training and contribute to program meetings, reviews, and audits.
Support the successful development of this program across the Orange region.
Perform other duties as assigned.