Case Manager BSW

UVA Health Northern Virginia & Culpeper•Haymarket, VA

45d

About The Position

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day. The BSW Case Manager serves to facilitate complex discharge planning and is a valued member of the healthcare team. They collaborate with physicians and other members of the healthcare team to assess, plan, implement and evaluate proactive, complex, and safe discharge plans. Collaborates with RN/MSW Case Manager for guidance with medically and/or psychosocially complex cases. The BSW Case Manager along with the other members of the healthcare team accepts responsibility, authority, and accountability for management of care. This shall be in accordance with the current policies and procedures, mission, vision, and values of UVA Health Northern VA & Culpeper. Serves as a resource for discharge planning and care coordination. Maintains current knowledge of available community resources and post-acute care options.

Requirements

4 Year/Bachelor’s Degree required - Bachelor's Degree in Social Work from school accredited by the Council on Social Work Education.
2 or more years professional social work experience or two or more years healthcare experience preferred.
Case Management or related experience preferred.
Refer to the Life Support Training Policy for additional details.
Registered nurse in Virginia or Social Work degree required.
Weekend and holiday coverage.
Strong problem-solving skills.
Ability to apply critical thinking in a variety of situations.
Effective verbal and written communication skills with all levels of staff.
Basic computer competency.
Advanced assessment and teaching skills.
Knowledge of medical terminology.
Strong Customer Relation skills.
Excellent organizational skills with the ability to manage, prioritize, and follow through multiple tasks.

Nice To Haves

Case Management Certification preferred.
Knowledge/Competence of Microsoft Office products and keyboarding.

Responsibilities

Communicates effectively with people of diverse backgrounds and all levels of authority.
Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
Responds quickly and properly to irregular and emergency situations.
Reviews processes, identifying and recommending opportunities for improvement.
Monitors the quality of core Public Safety processes.
Holds subordinates accountable for customer service standards and initiates remediation when needed.
Maintains confidentiality in all matters related to patient care and visitor issues.
Actively participates in identifying areas of opportunity to improve the experience for patients and guests.
Provides cultural information to facilitate support for a treatment plan.
Ensures that information pertaining to the patient's outpatient services, hospitalization, (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
The incumbent may be asked to perform additional duties as assigned.