Case Manager Behavioral Health

County of Door•Sturgeon Bay, WI

46d

About The Position

Thank you for your interest in joining Door County Government! Door County is proud to be a premier place to live, work, and visit. We serve nearly 30,000 year-round residents and a vibrant seasonal population by providing essential services that support and protect the people, economy, and environment of the beautiful Door Peninsula. Within the County organization, the Health & Human Services Behavioral Health Division provides mental health and substance use treatment services for Door County residents and their families. Care is available to individuals of all ages, with federal guidelines prioritizing pregnant women and individuals who use intravenous drugs for substance use services. The department offers outpatient counseling, psychiatric and psychological evaluations, medication management, and support for co-occurring disorders. It also provides substance use counseling, OWI assessments, and the Intoxicated Driver Program. These services promote accessible, coordinated care that supports recovery and overall well-being. To continue this important work, we are seeking a candidate who will perform the responsibilities outlined in the job summary and contribute to our efforts in serving the community. Job Summary Provides individualized case management services for clients with mental health and substance use needs. This field-based role ensures continuity of care by conducting intake assessments, coordinating resources, and developing service plans that promote independence and reduce hospitalizations. Supports community safety and wellbeing through targeted interventions, crisis support, and collaboration with service providers.

Requirements

Bachelor’s degree in Psychology, Social Work, or related Human Services field from an accredited institution.
Minimum of one (1) year supervised experience with individuals experiencing mental illness or substance use disorders; three (3) years preferred.
Valid driver’s license.
Completion of 40-hour DHS 34 Crisis Orientation required within three (3) months of hire.
Clinical Assessment: Applies diagnostic criteria and screening tools to evaluate behavioral health conditions and functional status.
Care Coordination: Integrates service delivery across medical, housing, and social service domains to meet client needs.
Crisis Management: Responds to urgent situations using approved protocols, exercising sound judgment and de-escalation strategies.
Documentation & Compliance: Maintains detailed, legally compliant records in alignment with Medicaid, DHS, and County standards.
Collaboration: Engages effectively with multidisciplinary teams and external partners to support client outcomes.
Advocacy & Communication: Communicates clearly and compassionately with diverse client populations and support networks.
Time Management: Prioritizes multiple demands in a dynamic environment, meeting deadlines while maintaining service quality.

Nice To Haves

Additional experience in community-based case management or crisis intervention services.
Knowledge of public benefit programs and behavioral health systems in Wisconsin.
Familiarity with electronic health records and functional screening tools.

Responsibilities

Responds to daytime crisis calls and walk-ins by conducting suicide risk assessments, developing safety plans, arranging emergency detentions, and coordinating psychiatric hospitalizations in accordance with Wis. Admin. Code Chapter 34 Department of Health Services (DHS 34) and applicable regulations.
Provides follow-up and linkage services for individuals post-crisis, including discharge planning and support in accessing community-based services.
Develops and updates Crisis Plans consistent with DHS 34 standards to promote client stability and service integration.
Coordinates with internal clinical teams and external providers to ensure timely access to medical, psychiatric, and support services.
Facilitates client appointments by providing transportation coordination or accompanying clients when appropriate to support treatment adherence.
Monitors client functioning and wellbeing, reporting observed concerns to appropriate clinical personnel to inform treatment decisions.
Provides outreach to individuals in the community experiencing mental health (MH) or Alcohol and Other Drug Abuse (AODA) concerns to try and engage them in services or to decrease hospitalizations.
Maintains accurate and timely documentation of client interactions, treatment plans, and case notes to meet regulatory and program requirements.
Assists clients with applications for public assistance programs including Disability, Medicaid, Housing Authority, and related benefits.
Initiates and maintains necessary authorizations and records requests in compliance with privacy laws and departmental procedures.
Represents the Behavioral Health Program at community events, builds partnerships with local agencies, and educates stakeholders on crisis services.