Case Manager Assistant

Self-Help for the Elderly • San Francisco, CA

98d

About The Position

The Case Manager Assistant is responsible for providing and assisting with Case Management Services, specifically aimed at seniors and adults with disabilities. This role involves direct client services, administrative assistance, and outreach to the community regarding elder abuse and related social issues.

Requirements

• Associate's degree in health/related field. Case management and social services experience may substitute for education.
• Knowledge, skills, and experience necessary to assess the consumer’s need for services and perform the core functions of case management.
• Training in and/or experience with elder abuse issues is strongly preferred.
• Ability to communicate effectively with consumers or their representatives and staff of other service agencies.
• Sensitive to the needs of the elderly and disabled adults from diverse ethnic and minority cultures.
• Ability to work independently and in a team environment.
• Bilingual and bi-literate preferred (English, Chinese, Russian, Spanish, Vietnamese, etc.).
• Must be able to travel via public transportation or personal vehicle for the performance of job duties.

Responsibilities

• Provides direct client services and administrative assistance on DAS Case Management Program.
• Answers incoming phone calls for the Social Services Department.
• Prepares reports as required by funding sources.
• Provides intake for case management services, to seniors and adults with disabilities.
• Conducts intake, schedules appointments, and makes home visits as needed.
• Completes a comprehensive assessment of the consumer’s functional and cognitive capabilities and limitations during a home visit.
• Assists in developing a care plan based upon the assessment.
• Implements the care plan by coordinating and arranging for services.
• Follows up and monitors the plan to ensure that the care plan continues to meet the consumer’s needs.
• Reassesses the client’s needs on a regular basis.
• Terminates services when appropriate.
• Maintains complete client files and completes all required data collection forms and reports.
• Reports incidents affecting clients to appropriate bodies including Adult Protective Services.
• Conducts outreach and community education to seniors, their family members, and service providers regarding elder abuse or other related social issues in the Chinese community.
• Assumes responsibility for own professional growth and continuing education to upgrade case management skills.
• Participates in case conferences, in-service training and other meetings as required.
• Participates in evaluation and quality assurance activities to determine the effectiveness of the Case Management Program.
• Performs other duties as assigned.

Benefits

• Equal Employment Opportunity/Affirmation Action Employer.
• Reasonable accommodations for applicants with disabilities.

What This Job Offers

• Education Level: Associate degree