Case Manager (ALF)

Elderwood • Hamburg, NY

97d • $20 - $25

About The Position

Are you looking to further your career with a company that cares about YOU? Are you a highly motivated individual that can create a supportive & nurturing environment for our Seniors? We are looking for a compassionate and qualified Case Manager who has a passion for caring about our Residents. Does this sound like the perfect fit? You're in the right place! It's time for you to love your job and work for a company that cares about you! Elderwood is in growth mode and currently looking for a dedicated and compassionate Case Manager to join our team! Case Manager's assist with ensuring the health and well-being of our residents by being responsible for the admission of residents; providing case management services for residents; and serving as the designated Discharge Planner for the facility.

Requirements

• Bachelor's degree in social work or related field and one year full-time experience in provision of services to the older adult population; or an associate's degree in social work or related field and three years full-time experience in provision of services to older adult population.
• Valid New York Drivers License and clean driving record required.
• Knowledge in Microsoft Office programs preferred.
• Case work experience required; case work with the elderly or work in a supervisory capacity requiring initiative and responsiveness to the needs of others preferred.
• Ability to meet the public easily, handle problems diplomatically, and cooperate with other staff members necessary.
• Evidence of professional growth, continuing education and community involvement considered.
• Ability/Willingness to work closely with the Sales Manager.
• This position requires regular interaction with residents, coworkers, visitors, and/or supervisors.
• Ability to read, write, speak, and understand the English language at an intermediate or more advanced level.

Responsibilities

• Consistently demonstrates Elderwood iCare Values.
• Evaluate initially and periodically, at least once every twelve (12) months, the needs of a resident and the ability of the program to meet those needs.
• Orient new residents to the daily routine, including introductions to staff and facility programs.
• Identify adjustment problems and assist the resident to resolve such problems if needed.
• Assist each resident to maintain family and community ties and to develop new ones.
• Encourage resident participation in facility and community activities.
• Identify needs and arrange for services and entitlements from public and private sources for income, health, mental health and social services (if applicable).
• Assist residents in obtaining and maintaining a primary physician or source of medical care of choice, who is responsible for the overall management of the individual's health and mental health needs.
• Coordinate the work of other case management and service providers within the facility.
• Assist residents in need of alternative living arrangements; to make and execute sound discharge or transfer plans.
• Schedule appointments and arrange for transportation of residents to other facilities, as necessary.
• Assist residents as needed in shopping for personal items such as toiletries, medical supplies, stationery, books and clothing.
• Establish and maintain a system of record keeping that documents the case management needs of residents and activities undertaken to meet those needs.
• Cooperate with outside service providers in executing care plans for residents (if applicable).
• Responsible for the completion of appropriate assessments of resident prior to admission; responsible for the on-going completion of required documentation.
• Assist in arranging for transportation, as necessary, to ensure that residents are able to attend required/desired services provided outside the facility.
• Participate in the development of a plan of care for residents in cooperation with the Resident Care Manager (if applicable).
• Give tours and presentations to potential residents, and families when necessary.
• Meet regularly or as needed with Sales Manager to ensure inquiry/admission needs are met.
• Receive completed admission applications and record names of new residents in the Admission/Discharge Log; coordinate obtaining of records or filing of records upon admission or discharge.
• Review and complete Admission Agreement and documentation with resident and/or responsible party in cooperation with the Residential Sales Department.
• Explain the Bill of Rights for Residents and Resident Abuse Reporting at General Orientation and in-service training, as required.
• Coordinate facility cooperation with the Ombudsman.
• Serve as coordinator of Lost/Found possessions of residents.
• Serve as coordinator to whom facility staff report a violation of residents' rights.
• Serve as coordinator of room/apartment reservations for residents, when necessary.
• Follow-up on complaints and grievances of residents, responsible party or family members in cooperation with the Administrator.
• Meet on a regular basis with the Administrator to discuss department operations; submit a monthly report to the Administrator.
• Maintain a record of the number of overnight visits of Medicaid residents (if applicable).
• Complete quality assessment audits and ensure follow-up of results that do not meet facility standards; implements changes as needed.
• Review annually and update, if necessary, the department policy and procedure manual.
• Ensure that departmental budget goals are met and costs are controlled as required.
• Attend Morning Report, Admission Committee meetings, Marketing Committee, Quality Assessment and Review Committee, Staff meetings and required or preferred in-service training.
• Arrives to work on time, regularly, and works as scheduled; responsible for own transportation.
• Utilizes electronic timekeeping system.
• Observes and practices confidentiality of resident information and privacy when performing job duties.
• Recognizes and follows the dress code of the facility including wearing name tag at all times.
• Performs assigned duties according to the service excellence standards and goals established for this position, and for all staff members of this facility.
• Attends facility meetings, staff meetings, and required or preferred in-services.
• Generates and develops ideas which improve the quality of care for residents or increase position productivity and satisfaction.
• Performs all position duties according to safety rules and practices required for this position, and as required to ensure the general safety of staff, residents and visitors of this facility.
• Demonstrates knowledge and understanding of all policies and procedures and ability to reference them.
• Exhibits the highest level of customer service towards residents, staff and visitors.
• Consistently demonstrates the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree