Case Manager Aide EMPACT

La Frontera Center Inc.•Phoenix, AZ

47d

About The Position

Our community-based team offers services to a specialized population in the Phoenix Metro area. We are committed to treating the whole person and weaving individualized services to support our members independence and recovery goals. Our jobs offer stability, flexibility, and community! As a member of the clinical team, the Case Manager Aide will assist case managers in implementing services to consumers in accordance with their individualized service plan (ISP). They will be expected to communicate and document consumer’s progress toward their recovery.

Requirements

Excellent oral and written communication skills.
Great attention to detail
Ability to multi-task
Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
High School Diploma/GED required.
Course work in Psychology, Social Work, Family Studies, or other related field.
Must be 21 years of age or older at time of employment.

Nice To Haves

Experience working in a behavioral health setting is preferred.

Responsibilities

Work collaboratively with the clinical team to engage, educate, communicate, and coordinate care with consumer, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the individualized service plan are implemented.
Provide assistance in maintaining, monitoring and modifying covered behavioral health services.
Provide brief telephone or face to face interactions with a person, family or other involved party for the purpose of maintaining or enhancing a person’s functioning. Provide assistance in finding necessary resources other than covered services to meet basic needs.
Submit referrals to community resources as appropriate and coordination of care activities related to continuity of care between levels of care and across multiple providers, services and supports.
Provide outreach and follow-up of services including, but not limited to, follow up and missed appointments to ensure adequate resources are available and in place.
Produce complete, timely, thorough clinical documentation of services rendered, both billable and non-billable as required.
Establish a collaborative, respectful, and outcome-focused relationship with members.
Provide transportation to consumers as appropriate and determined by the clinical team.
Assist in completion of referrals to various agencies and community resources.
Participate in organization or team meetings, ART, and treatment planning meetings.
Adhere to the agency's policies and procedures. Comply with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review.
Attend meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.