Case Manager - Access

Newport Mental Health • Middletown, RI

9h

About The Position

Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic.

We are seeking an experienced Case Manager to join our Access team. In this role, you will serve as a primary point of contact for new clients and incoming referrals, engaging individuals promptly, gathering initial information, and coordinating next steps. The Case Manager collaborates closely with internal programs and external partners to ensure timely, supportive warm hand-offs and a smooth connection to appropriate services.

Requirements

• Associate’s degree required; bachelor’s degree preferred. Degree in Human Services field preferred.
• 2+ years of experience in the Human Services field preferred.
• Valid Driver’s License with reliable transportation to travel to facilities across the area.
• Exceptional verbal and written communication skills, with the ability to engage effectively with diverse audiences.
• Strong organizational skills with the ability to prioritize work and meet deadlines.
• Self-motivated, independent, and adaptable in dynamic work environments.
• Collaborative mindset with the ability to work well within multidisciplinary teams.
• Problem-solving skills with the ability to apply critical thinking in client care situations.

Responsibilities

• Conduct initial screenings and comprehensive assessments for all clients presenting for intake to determine service needs, appropriate level of care, and required referrals.
• Provide clients with informational materials outlining local outreach resources and supportive services to promote awareness and access to community support.
• Facilitate referrals to external agencies and community-based services for clients who elect not to engage in agency services, ensuring continuity of care.
• Manage referral phone lines by responding to inquiries, gathering necessary information, and directing calls appropriately.
• Conduct follow-up outreach to confirm successful connection to referred services and provide additional support or resources as needed.
• Monitor and review referral folders regularly; promptly contact clients upon receipt of referrals to provide information regarding intake procedures, appointment availability, and service options.
• Prepare and maintain the internal referral list; distribute to managers for review, incorporate feedback, and submit finalized documentation to the agency in a timely and accurate manner.
• Participate in daily team meetings to review client visits, address concerns, and coordinate care to ensure effective service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree