Case Manager 2

Multnomah County•Portland, OR

10d•$31 - $38•Hybrid

About The Position

THIS WORK MATTERS! This recruitment will close when 150 applications have been received. This recruitment will be used to create a list of eligible candidates to fill Regular positions, Temporary positions, Limited Durations positions. If you are bilingual in another language, you are encouraged to apply. This position exists to provide case management services for children and adults with developmental disabilities. The State Office of Seniors and People with Disabilities contracts with Multnomah County to provide case management services. The purpose of case management is to access, coordinate, and ensure the delivery of services and supports required by individuals with developmental disabilities. Case management will help eligible individuals under their individualized plan in gaining access to needed medical, social, educational, and other services. As the Case Manager 2, other duties will include: Manage a caseload of clients found eligible for DDSD case management services Monitor services/supports via home visits, service provider visits, and phone calls to ensure that they are receiving appropriate financial, medical, training, educational, transportation, and other identified/agreed to services/supports Develop and complete Individual Service Plans, which are completed at staffing & special meetings in client/families own homes as well as in provider settings of clients with funded vocational and/or residential service Develop, facilitate, and coordinate resources necessary to provide consumers/families with needed services. Prepare and submit routine and special reports Assess the level of functioning and level of support needed of the individual by completing the TXIX Waiver Forms and submitting them to the State for approval Review level of functioning and level of support needed by updating the TXIX Waivers on an annual basis Inform state when client is out of a funded facility for any reason Maintain case records and document actions taken in accordance with federal, state, and local policy; develop, submit, and modify necessary documentation to implement/change/ adjust payments and program benefits. Counsel and advise consumers/families in regard to placement and care/service plan choices, personal and emotional difficulties, financial planning, and interactional dynamics. Liaison with educational systems in order to support children's access to educational services that meet developmental disabilities needs Report possible protective services issues and provide initial information to assist the investigation Utilize Tableau data and reports to analyze overdue tasks to self-direct, schedule, and facilitate monitoring of ODDS required service priority area(s) including ISP, Financial, Medical, Behavioral and/or Employment services. Act as liaison between residential community providers and licensing program specialists, service coordinators, supervisors, ACHP, and IDDSD management on trends, data, and issues related to health, safety, and regulations through contact. The successful candidate will demonstrate: Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals, and skill to provide courteous customer service Ability to effectively organize/prioritize work to meet pressing deadlines, and work Independently as well as a member of a team using good judgment, excellent verbal/written communications, and decision-making skills Ability to interpret/apply complex federal, state, and local laws, rules, regulations, policies, and procedures related to program scope and operations Skill to research and analyze a variety of information and data; make recommendations based on research findings; prepare and write reports and documents; and present information Knowledge of case management methods, principles, techniques, and resources (including information/referral, assessment, interviewing, patient/client advocacy, risk intervention, resource utilization) Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources Knowledge of conflict resolution techniques, de-escalation strategies, and the ability to effectively facilitate large team meetings to achieve consensus and positive outcomes.

Requirements

Education/Training: Associate’s degree from an accredited college or university with major course work in social work, psychology/sociology, criminal justice, or a related field. (Professional work at or near the level of this position can substitute year-for year for the educational requirement)
Three (3) years of increasingly responsible research, field investigatory or case management experience as a journey-level social services, court, criminal justice, or corrections/protective services professional
Diversity and Equity: Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
Must have a valid driver's license
Must pass a criminal background check
Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals, and skill to provide courteous customer service
Ability to effectively organize/prioritize work to meet pressing deadlines, and work Independently as well as a member of a team using good judgment, excellent verbal/written communications, and decision-making skills
Ability to interpret/apply complex federal, state, and local laws, rules, regulations, policies, and procedures related to program scope and operations
Skill to research and analyze a variety of information and data; make recommendations based on research findings; prepare and write reports and documents; and present information
Knowledge of case management methods, principles, techniques, and resources (including information/referral, assessment, interviewing, patient/client advocacy, risk intervention, resource utilization)
Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources
Knowledge of conflict resolution techniques, de-escalation strategies, and the ability to effectively facilitate large team meetings to achieve consensus and positive outcomes.

Responsibilities

Manage a caseload of clients found eligible for DDSD case management services
Monitor services/supports via home visits, service provider visits, and phone calls to ensure that they are receiving appropriate financial, medical, training, educational, transportation, and other identified/agreed to services/supports
Develop and complete Individual Service Plans, which are completed at staffing & special meetings in client/families own homes as well as in provider settings of clients with funded vocational and/or residential service
Develop, facilitate, and coordinate resources necessary to provide consumers/families with needed services.
Prepare and submit routine and special reports
Assess the level of functioning and level of support needed of the individual by completing the TXIX Waiver Forms and submitting them to the State for approval
Review level of functioning and level of support needed by updating the TXIX Waivers on an annual basis
Inform state when client is out of a funded facility for any reason
Maintain case records and document actions taken in accordance with federal, state, and local policy; develop, submit, and modify necessary documentation to implement/change/ adjust payments and program benefits.
Counsel and advise consumers/families in regard to placement and care/service plan choices, personal and emotional difficulties, financial planning, and interactional dynamics.
Liaison with educational systems in order to support children's access to educational services that meet developmental disabilities needs
Report possible protective services issues and provide initial information to assist the investigation
Utilize Tableau data and reports to analyze overdue tasks to self-direct, schedule, and facilitate monitoring of ODDS required service priority area(s) including ISP, Financial, Medical, Behavioral and/or Employment services.
Act as liaison between residential community providers and licensing program specialists, service coordinators, supervisors, ACHP, and IDDSD management on trends, data, and issues related to health, safety, and regulations through contact.