Case Manager 2 - WOC

Multnomah County•Portland, OR

1d•$31 - $38•Onsite

About The Position

This Work Matters! This temporary work of class (WOC) assignment is expected to last up to six months, but could end sooner. We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. Join our dedicated Northern Region medical team as a WOC Case Manager 2 ! We are looking for an adept collaborator to provide complex case management and crucial care coordination for patients navigating our increasingly complex health system. If you are skilled in managing complex care systems and supporting patients with complex medical and social needs, this is a wonderful opportunity to make a real difference in patient access and overall care.

Requirements

Education/ training equivalent to an associate's degree.
One (1) to four (4) years of relevant experience.
Must obtain a BLS/ CPR within 30 days of hire.
A valid driver's license.
Must pass a reference check.

Nice To Haves

Registration/certification as a Qualified Mental Health Associate (QMHA) through Mental Health & Addictions Certification Board of Oregon (MHACBO)
Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Responsibilities

Maintain an ongoing caseload to provide support for patients navigating multiple healthcare care settings.
Perform complex case management duties, including assessing, evaluating, and documenting eligibility for Federal and State program services and benefits.
Provide referrals to resources when applicants are ineligible for Medicaid or other programs.
Conduct comprehensive needs assessments with consumers, their family, guardian, and collateral contacts.
Develop service plans with appropriate levels of service and risk mitigation; coordinate care planning, engage in problem resolution, and facilitate referrals with agencies, individuals, and community partners.
Assess and respond to crisis situations involving patients including referrals to Crisis Line as appropriate; communicate with internal and community-based services for additional support.
Provide comprehensive, team-based medical case management to clients in coordination with the medical provider, nurse, and other clinic staff; coordinate care with other systems.
Assist and consult with clients, family members, medical team, and outside agencies in navigating complex service systems such as mental health, medical, addiction, community resources, and legal services.
Document all work with and on behalf of patients in the electronic health record, including all visits, telephone encounters, and other work.
Participate in quality improvement activities; utilize relevant Case Management data in decision making and planning.
Research new community-based opportunities; meet with external entities to improve partnerships; develop relationships for shared and conflicting goals.