Case Management Support Intern

Penn State University•University Park, IL

13d•Hybrid

About The Position

The office of Student Care and Advocacy has openings for a part-time or full-time, undergraduate or graduate intern designed to provide students with hands-on learning experiences. The Student Care & Advocacy case management intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial insecurity. The Case Management intern will triage calls and emails, and provide resources, advocacy, and support to members of the university community across a broad spectrum of issues and concerns.

Requirements

Ability to handle confidential information with discretion
Strong interpersonal and relationship-building skills
Ability to work independently and collaboratively
Reliable and trustworthy
Customer service experience with a professional, empathetic, and solutions-oriented approach

Responsibilities

Case Management Support
Triage calls and/or emails and assign cases in case management system.
Provide appropriate referrals and resources, including but not limited to, medical care, food and housing insecurity and funding requests in times of crisis.
Provide drop-in services to students
Complete documentation and maintain records of student cases in online case management system.
Empower students to build self-sufficiency skills, especially around navigating community systems
Follow up with and support students in distress to monitor progress and ensure compliance with recommendations.
Support students in applying for public assistance benefits and programming.
Basic Needs Hub Support
Monitor inventory of Cub Pantry and Basic Needs Hub
Remove expired items from Cub Pantry
Place weekly order with Lion’s Pantry to replenish food items
Sort food and other basic needs resource items to maintain neat environment
Office Support
Greet and direct walk-in students or other visitors
Answer phones
Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.
Assist with clerical tasks such as retrieving and distributing mail, making copies, etc.
Special projects
Projects and other duties will be assigned based on the needs of SCA and the skills and abilities of our work study team
Outreach events, including but not limited to presentations for other students