Case Management Supervisor -

BronxWorks • New York, NY

76d

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Requirements

• Masters required with candidate having their LMSW preferred
• Three to five years of experience providing case management services required
• Prior supervisory experience working in a social service agency preferred
• SIFI Certification preferred
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

Responsibilities

• Supervise case work staff through weekly individual and monthly group meetings
• Review case records and reports at least monthly
• Direct staff interventions in difficult or crisis situations
• Maintain and monitor program variance reports to ensure statistical goals are being met
• Monitor program for quality assurance and contract compliance
• Provide each staff member with a monthly progress report and yearly performance appraisals
• Assist in the development and implementation of services for clients
• Maintain a case load and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up
• Interview and recommend new staff for hire
• Submit reports to supervisor monthly, or more frequently as required
• Represent the agency at meetings and Events
• Act as a liaison between BronxWorks and other CBO’s, the area community district, and government agencies
• On Call 24/7
• Travel to all 5 Boroughs in NYC
• Ensure that calls, referrals, and email follow-up is conducted within 24 hours for priority case and 72 hours for all other cases
• Ensure that assigned case managers are conducting monthly visits for their caseload
• Maintain stabilization of caseload utilization rates for the program
• Conduct weekly case conferences with staff, clients, client advocates, collateral contacts, and client families
• Complete monthly supervision in order to track concerns regarding employee performance
• Ensure that services plans are completed within 30 days of the referral and a service plan review every 6 months
• Conduct Quality Assurance on case files which includes but not limited to: reviewing progress notes for timely submission and quality
• Supervise MSW interns for the program
• Perform additional duties as assigned

What This Job Offers

• Education Level: Master's degree
• Number of Employees: 501-1,000 employees