CASE MANAGEMENT SUPERVISOR

New York City, NY • Bronx, NY

117d

About The Position

The Associate Benefits Opportunity Specialist I (ABOS I) is responsible for supervising a team of Benefits Opportunity Specialist (BOS) staff, who provide various functions of eligibility determination, financial planning, and employment planning and monitoring to assist individuals and families in need. This position is under the direction of the Associate Benefits Opportunity Specialist II and involves using supervisory, program development, quantitative analysis, and research skills to achieve the goals of the Family Independence Administration (FIA) Benefits Access Centers. The ABOS I will oversee the application process for new applicants, manage case entries, and ensure comprehensive service delivery to participants. The role also includes preparing statistical reports, conducting case consultations, and supervising staff who assist clients with housing needs and employment barriers.

Requirements

• A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience in social/human services.
• A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience as a Benefits Opportunity Specialist.
• A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience in client services or employment planning/counseling.
• College credit from an accredited college may substitute for experience on a basis of 60 semester credits for 9 months of work experience.

Nice To Haves

• Experience working with diverse populations.
• Knowledge of public assistance programs and eligibility requirements.
• Strong analytical and problem-solving skills.

Responsibilities

• Supervise a team of BOS workers handling the application process for new applicants.
• Assign applications to staff, review recommendations, and sign off on benefits and case entries.
• Supervise staff who interview applicants and assess eligibility for immediate needs grants and public assistance.
• Prepare daily and weekly statistical reports and conduct monthly audits.
• Assist with case consultations and provide guidance on difficult cases.
• Supervise staff managing ongoing eligibility and developing Employment Assessment and Employment Plans.
• Review employment eligibility decisions for correctness according to agency and state regulations.
• Perform the Mandatory Dispute Resolution function.
• Supervise staff who correspond with homebound clients.
• Supervise a team providing quick service for walk-in or telephone clients.
• Supervise staff assessing housing needs of tenants at risk of homelessness.
• Conduct field visits as necessary.

Benefits

• Public Service Loan Forgiveness eligibility.
• Inclusive equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees