Case Management Supervisor

North Bay Regional Center • Santa Rosa, CA

317d • $88,428 - $97,536

About The Position

The position is based in Santa Rosa and is responsible for the oversight of case management and community program activities within a geographic catchment area usually defined by county boundaries. Under the direction of a Director or Associate Director of Client Services, the role involves orienting, training, supervising, and evaluating case management staff, coordinating case management activities with other program staff, and ensuring client individual program plans are effectively implemented. The position may involve supervising Service Coordinators who support clients and their families in navigating the regional center system, particularly for young children transitioning into the public school system or for adults and children with low to no Purchase of Service (POS) usage. The role also includes tracking and reporting regarding low-to-no POS usage to the Department of Developmental Services (DDS).

Requirements

• Completion of a master’s degree in a field related to developmental disabilities, such as social work, psychology, or nursing.
• Three years of paid case management experience after the degree, with at least one year in developmental services and one year of supervisory experience.
• Alternatively, two years in another professional position at North Bay Regional Center and two years of case management experience.
• Knowledge of case management philosophies, techniques, and procedures.
• Ability to interpret and apply legal requirements and policy standards.
• Ability to plan, schedule, supervise, and evaluate the work of others.

Nice To Haves

• Bilingual Spanish/English skills.
• Fluency in a language in addition to English.
• Experience working with developmental disabilities.

Responsibilities

• Perform formal and informal performance evaluations of case management staff.
• Assign cases to Service Coordinators (SCs) and provide supervision.
• Approve purchases of service and review individual program plans for appropriateness and accuracy.
• Conduct staff training and lead meetings.
• Provide resource information and guidance for case management responsibilities.
• Collaborate with community partners including vendors and local school districts.
• Participate in the selection and hiring of case management employees.
• Provide out-of-home placement information to staff and other placement agencies.
• Meet with care provider groups and participate in interdisciplinary staff meetings.
• Act as the Transition Liaison contact for NBRC and complete duties related to building community partnerships.
• Provide reports and presentations to DDS and community partners.

Benefits

• CalPERS Retirement Plan
• CalPERS Medical Insurance Plans with generous employer contributions
• Dental Insurance with zero cost for employee only coverage
• Vision Insurance with $5/month employee cost share for employee only coverage
• Flexible Spending Accounts for Medical and Dependent Care
• 100% Employer Paid Life Insurance
• Generous vacation and sick accrual policies
• Employee Referral Reward Program
• 15 Paid Agency Holidays/year
• CalPERS 457 Supplemental Retirement Plan
• Bi-lingual language differential for those speaking, reading and writing other than English – $200 per month
• For those speaking a language other than English – $150 per month
• For those using American Sign language – $200 per month

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Master's degree