Case Management Specialist (3749)

THE SALVATION ARMY•Memphis, TN

5d•$20 - $22

About The Position

This position is responsible for: Providing strengths-based case management services to families experiencing poverty, interviewing, accepting, and providing comprehensive, long-term, structured, complex, family coaching services for an assigned caseload of clients participating in an established life management program, developing comprehensive program plan/goals and evaluating client's progress by conducting mentoring and counseling sessions with client and/or staff, serving as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.

Requirements

Bachelor’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field, AND
three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, OR
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Valid State Driver License
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language effectively.
Ability to communicate clearly and effectively both orally and in writing.
Ability to think clearly and quickly in order to maintain control of client caseload.
Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.

Responsibilities

Explores, develops and implements partnerships and collaborative consortiums/programs/projects with other groups and organizations.
Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.
Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the client’s social security card numbers.