Case Management Resource Specialist

Mass General Brigham • Boston, MA

2d • $19 - $27 • Onsite

About The Position

The Case Management Resource Specialist supports RN Case Managers with hospital discharge planning. This is not a social work role, but a support position focused on coordinating patient transitions of care. This role is both patient-facing and administrative — you’ll round on units, visit patient rooms to provide Medicare documentation, and assist with coordinating services like rehab, home care, and medical equipment. Candidates must be comfortable navigating multiple systems, working in a fast-paced environment, and interacting with patients and care teams.

Requirements

• High School Diploma or Equivalent required or Bachelor's Degree preferred
• Healthcare related experience 1-3 years preferred
• Familiarity with medical terminology.
• Familiarity with community services/resources.
• Ability to maintain effective working relationships with patients/families.
• Knowledge of current community resources.
• Strong assessment and crisis intervention.
• Strong collaborative skills and a desire to work in a complex, fast-paced environment.
• Excellent interpersonal skills.
• Excellent collaboration, customer service and advocacy skills.
• Excellent written and verbal communication skills.

Nice To Haves

• Bachelor's Degree

Responsibilities

• Responsible for assisting patients to arrange transportation to/from the hospital for ongoing medical treatment and/or to locate affordable accommodations and support groups.
• Works closely with the unit-based case manager to facilitate discharge plans to other psychiatric or medical settings.
• Researches information on community social resources.
• Maintains files of brochures, information packets and applications for all types of community resources.
• Collaborates with social work staff and personnel from community agencies to obtain needed information.
• Assists in planning/implementing in-service presentations by and about community resources.
• Assesses patient/family understanding of available resources.
• Educates patients/families about appropriate resources and how to access them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED