Case Management Manager

To The Rescue•Cedar Rapids, IA

24d

About The Position

The Manager of Case Management primary responsibility is to support member programming by attending member initial/annual meetings and provide team updates on goals for people with developmental disabilities while ensuring compliance with all State and Federal guidelines. The Manager of Case Management will manage all aspects related but not limited to the quality assurance functions of all support paperwork and documentation to remain compliant with standards set by Iowa Code, the Social Security Administration, Managed Care Organizations, Iowa Medicaid Enterprises, and To The Rescue Policies. The ideal candidate is skilled in conflict management, has extensive leadership experience, and is passionate about making the program successful.

Requirements

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Have knowledge of auditing and monitoring procedures.
Have working knowledge of applicable laws and regulations affecting Iowa.
Have working knowledge of privacy laws and regulations.
Must possess strong leadership skills.
Must have excellent communication skills and the ability to communicate effectively with staff and provide instruction and direction to employees on maintaining compliance with policies, rules and procedures.
Proficient with Microsoft Office that includes Word, Excel, and the ability to learn computer programs for scheduling and timekeeping.
Ability to respond well under pressure.
Must have a Bachelor’s degree in human services, social work or related field and/or four or more years of related experience.
The employee must provide and maintain a valid driver's license for the entire duration of their employment and be eligible for the agency’s vehicle insurance.

Responsibilities

Adhere to and upholds To The Rescue’s values and policies.
Develops and maintains relationships with referral agencies and funders.
Identify and maintain current information about community resources that may benefit program participants.
Provides periodic reviews of the homes where members live to ensure a healthy and safe living environment. Reviews and provides feedback for all site reviews.
Works directly with the referral program to support member reviews and placement of new members through attending intake meetings of new members and supports a seamless transition into services.
Functions effectively as a member of the Human Services Team by developing goals and objectives to maximize the independence, growth, and quality of life for our members. Completes member annual plans and supports the Human Services Supervisor in training of employees.
Works with Housing Supervisors to ensure member needs are met to sustain placement in housing
Ensures accurate and active authorization for services is in place for each member
Reviews authorizations weekly and works directly with member case managers for service authorizations updates.
Works with Case Managers or funders as needed for service authorizations and completes required documentation to maintain member service authorizations
Works in conjunction with the Representative Payee to ensure member financial needs are met
Reviews and approves all member incident reports involving service needs and provides feedback for remediation and mitigation
Reviews Incident Reports for trends and collaborates with teams to improve supports to members served
Leads the Human Services Advisory Board
Supports compliance efforts of the department
Identify safety concerns and implement good safety practices.
Provides crisis support for members and supports employees through crisis interventions
Trains new leadership on member service needs
Provides agency training as needed
Spearheads member retention efforts and satisfaction with service delivery
Support interdisciplinary team communication to effectively support the member services
Monitors member performance on goals and prepares progress reports and other verbal or written reports.
Maintains records and prepares reports on services provided.
Promote and adhere to all To The Rescue safety practices and policies.
Always represent To The Rescue in a positive and professional manner to all clients, coworkers, families and the public.
Follow and adhere to the On-call policy and procedure within the Human Services Department.
Performs additional duties as assigned.