Case Management Investigator (Remote) - WI

Gainwell Technologies LLC

2d•Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. SummaryThis is a unique, specialized position offering comprehensive training—perfect for individuals with or without prior experience. If you have an interest or background in areas such as law (probate, elder law, Medicaid, subrogation), real estate valuation, investigations, or collections, this could be a great fit. In this role, you’ll manage your own caseload from start to finish—researching and investigating assets, filing probate claims, working with attorneys and stakeholders, and following each case through to closure or payment. No two cases are alike, making each day varied and engaging. We’re a small, friendly local office backed by a national company, offering excellent opportunities for career growth.

Requirements

High School Diploma or GED required; Associate’s degree preferred.
Minimum of five (5) years of experience in a related field.
Proficiency in Microsoft Outlook, Word, and Excel.

Nice To Haves

Experience in a legal office, Medicaid office, or related environment a plus.
Background as a paralegal, legal assistant, caseworker, or experience with real estate documentation is preferred.
Knowledge of Medicaid and/or Medicare preferred.
Bilingual (Spanish/English) a plus.

Responsibilities

Professionally handle incoming and outgoing calls with attorneys, court staff, clients, recipients, and family members.
Manage and maintain a variety of cases with accurate and up-to-date notes from creation to recovery.
Research and verify third-party liability, probate, and beneficiary assets.
Prepare and submit correspondence, liens, claims, and other legal documents.
Negotiate and settle claim or lien amounts in accordance with contract guidelines.
Resolve claim disputes and collaborate with attorneys and stakeholders to ensure timely progress.
Conduct follow-ups on case status and payment updates.
Analyze case information from multiple sources to draw informed conclusions.
Prioritize critical events and ensure all internal and legal deadlines are met.