Case Management Discharge Planning Assistant

Beth Israel Lahey Health•Boston, MA

24d•$20 - $30•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Discharge Planning Assistant is an active member of the care transitions team, working collaboratively with the Inpatient RN Case Managers. The Discharge Planning Assistant is responsible for performing administrative and operational functions needed in organizing the Care Transitions Department. Reporting to Care Transitions leadership, the Discharge Planning Assistant will provide direct administrative support to the discharge planning process. This position will spend time on clinical units and directly interact with patients and their families, clinical and ancillary hospital staff, and other internal and external customers.

Requirements

High School Diploma or GED
Excellent computer skills, including proficiency with various computer systems to performed perform assigned duties, including but not limited to Meditech, Epic, Cerner, MS Outlook
Strong communication, interpersonal, and customer service skills
Excellent assessment and problem-solving skills
BLS

Nice To Haves

Associates Degree or Bachelor’s Degree
Knowledge and understanding of medical terminology
A minimum of 2 years experience in healthcare
Knowledge of Post-Acute community resources
Strong organizational and prioritizing skills

Responsibilities

Supports the care transitions discharge functions by entering referrals as directed.
Supports the gathering of clinical information for payor authorizations.
Provides required documentation to third-party vendors in order to secure post-acute transition services
Provides direct support to the RN Case Manager in the clinical units
Verifies patient demographics, including address, telephone number, and insurance.
Verifies the presence of health care proxy.
Distributes regulatory notices and completes all required documentation.
Assists with securing patient resources as requested.
Assists with post-acute referral process and monitors status and follows up on screening determinations, as necessary.
Identifies in-network providers, for example, VNA, DME vendors, rehabilitation facilities, etc.
Collaborates with the RN Case Manager to facilitate timely discharge to the next level of care.
Demonstrates thorough knowledge of various computer/information systems to perform assigned duties, including but not limited to Careport, EMR, and Outlook
Collects/inputs data or information in appropriate databases as indicated by the Care Transitions leadership.
Provides documentation to patient/family/caregiver under the direction of RN Case Managers.
Independently identifies and communicates any problems or issues that affect departmental goals and outcomes.
Performs routine tasks such as opening mail, providing accurate and appropriate information to callers, and other clerical duties.

Benefits

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.
Our culture promotes continuous learning, growth, innovation and a sense of belonging.
We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.
While you're busy caring for and supporting our patients, we take care of you.

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