Case Management Associate 2

Public Consulting Group•Chula Vista, CA

39d•Onsite

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies Duties and Responsibilities Maintains up-to-date knowledge of CalWORKs Program Guide procedures and implement appropriately. Maintains up-to-date knowledge of community resources, labor market and training resources. Assists supervisor in meeting all performance metrics and achieving participant stated outcomes. Works with staff to achieve excellent contract performance, meaningful outputs and adherence to stringent federal, state, county, and company compliance objectives. Assists with quality control procedures to ensure operational processes are performed. Validates and completes monthly reports that measure project objectives. Assists in the 100% case review requirements, analyze data and reports to determine error trends. Reviews County Quality Control Audits identifying citations that are incorrect and can be challenged. Reviews staff responses to County Quality Control Audits ensuring accurate corrections have been made and maintain a tracking system to identify error trends and identify training needs. Assists in identifying training needs and error-trend rates for specific units and provides accurate reporting. Assists with ensuring participants receive quality and timely services. Ability to perform case management duties with customers in-person and on site.

Requirements

Strong verbal and written communication skills.
Ability to work with and relate to participants and staff and demonstrate active listening skills.
Ability to display a professional level of empathy for participants and staff and respect for cultural differences.
Ability to establish and maintain professional relationships with staff, management, federal, state and county agencies as well as the general public.
Ability to partner with and motivate staff and participants with both physical and/or mental disabilities.
Ability to work independently and on multiple projects simultaneously.
Ability to communicate across all levels of management and staff.
Proper etiquette including customer relation techniques, superior verbal and written communication skills.
Must be computer literate and have MS Word, Excel and Internet skills.
Ability to learn specialized databases and software systems.
Process oriented and results-driven work strategy.
Excellent accuracy and attention to detail.
Ability to prioritize work and meet deadlines.
Ability to recognize and maintain the confidentiality of all materials and information in the work setting.
Demonstrated ability to use various computer systems preferably CalSaws although not required.
Ability to maintain a record keeping and follow-up system.
High self-awareness and ability to accept feedback.
Detail and process improvement oriented and ability to demonstrate results-driven work strategy.
Ability to analyze data and develop summary reports.
Bachelor’s degree preferably in business, social work, public policy or other closely related fields or 4 years’ experience required.
A minimum of 4 year’s relevant work experience in the public sector or other customer-centric service sector/industry preferred.
2 to 4 years of case management experience; and experience with coaching and mentoring.

Nice To Haves

Demonstrated ability to use various computer systems preferably CalSaws although not required.
A minimum of 4 year’s relevant work experience in the public sector or other customer-centric service sector/industry preferred.

Responsibilities

Maintains up-to-date knowledge of CalWORKs Program Guide procedures and implement appropriately.
Maintains up-to-date knowledge of community resources, labor market and training resources.
Assists supervisor in meeting all performance metrics and achieving participant stated outcomes.
Works with staff to achieve excellent contract performance, meaningful outputs and adherence to stringent federal, state, county, and company compliance objectives.
Assists with quality control procedures to ensure operational processes are performed.
Validates and completes monthly reports that measure project objectives.
Assists in the 100% case review requirements, analyze data and reports to determine error trends.
Reviews County Quality Control Audits identifying citations that are incorrect and can be challenged.
Reviews staff responses to County Quality Control Audits ensuring accurate corrections have been made and maintain a tracking system to identify error trends and identify training needs.
Assists in identifying training needs and error-trend rates for specific units and provides accurate reporting.
Assists with ensuring participants receive quality and timely services.
Ability to perform case management duties with customers in-person and on site.