Case Management Assistant

DeKalb Health • Fort Wayne, IN

71d

About The Position

The Case Management Assistant, under the direction of department leadership, coordinates, implements and monitors work flows related to regulatory requirements, addresses referrals, and provides hands on post acute planning services in conjunction with the RN Case Management Specialist and Social Service Specialist. Manages referrals and patient contact to ensure delivery of timely care and communication, keeping the RN Case Management Specialist and Social Service Specialist informed of any changes or additional needs. Works with payors to obtain authorizations for post acute services. Responsible for establishing a professional and supportive "first contact" for patients requiring Case Management services while in the hospital or emergency department. Handles a high volume of referrals from multiple sources, manages screening, and is proficient in EPIC and multiple other proprietary systems to obtain screening information.

Requirements

• Completed a medical assistant program.
• Medical Assistant certification required.
• 3 - 5 years of related Healthcare experience.
• Experience in a medical setting with working knowledge of case management systems.

Nice To Haves

• Associate's or Bachelor's Degree in a healthcare related field preferred.
• Management or program management experience preferred.

Responsibilities

• Coordinate and implement workflows related to regulatory requirements.
• Address referrals and provide post-acute planning services.
• Manage referrals and patient contact to ensure timely care delivery.
• Keep RN Case Management Specialist and Social Service Specialist informed of changes or additional needs.
• Work with payors to obtain authorizations for post-acute services.
• Establish a professional and supportive first contact for patients requiring Case Management services.
• Handle a high volume of referrals from multiple sources and manage screening.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree