Case Intake Specialist - CSR

Morgan & Morgan•Orlando, FL

16d•$18

About The Position

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People. Summary Are you driven by empathy and compassion, especially when people need it most? Do you find fulfillment in helping people rather than the powerful? If you answered yes , then our Case Consultant position could be the perfect fit for you! We are seeking full-time customer service professionals who are passionate about making a difference in people’s lives and committed to delivering an exceptional client experience. As a Case Consultant, you will be the first point of contact for clients facing challenging and often traumatic situations. Your role is pivotal in offering support and reassurance from the moment they reach out to us. Our ideal candidate embodies the core values of our Case Control Center : PURPOSE – Passion, Unity, Respect, Persistence, Opportunity, Success, and Excellence. The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM , and we are looking for candidates with flexible availability, including weekends . If you’re someone who values compassion, demonstrates genuine empathy, treats others with kindness and respect, and is looking for a rewarding career in a supportive environment—we want to hear from you!

Requirements

High school diploma or GED is required; college preferred.
Excellent comprehension and critical-thinking skills.
Ability to work in a fun, fast-paced office environment.
Used to adapting in an ever-changing environment and handling multiple priorities.
Must thrive both in a team environment and when working independently.
Reliable and dependable.
Excellent comprehension and critical-thinking skills.
Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications.

Responsibilities

Conduct consultations to potential clients calling into the firm and determine if we are able to help the client.
Collect and input adequate data regarding prospective cases.
Schedule appointments for call backs to potential clients.
Send and obtain signed retainers via email or text.
Accept inbound calls and place outbound calls.
Resolve client issues in a professional manner.