FPG, Case Coordinator - Hrly, FT

Firelands Health Careers•Sandusky, OH

About The Position

Position Highlights: Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie. Work/life: You will find support to help you manage your personal life while building a career. Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more. About Firelands Health: Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region. Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve. Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference. Position Summary: Coordinate accurate and consistent handling of patient case management and scheduling office-based and hospital surgical procedures, including BWC. Provide quality service and support to workers compensation patients, surgical patients, case managers, and adjusters. Responsible for monitoring and maintaining medical record documentation and processing throughout the surgical and BWC framework.

Requirements

High school graduate.
Experience in medical ambulatory setting.
Maintain CPR certification.
Must be trained in medical terminology.
Must possess a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy.
Employee must provide proof of personal automobile liability insurance coverage upon request.
Successful completion of a 90 day probationary period.

Nice To Haves

BWC and/or surgery scheduling experience preferred.
Working knowledge of computer software and navigating the www.ohiobwc.com website preferred.

Responsibilities

Schedules, updates, cancels and reschedules surgery cases, pre-surgical testing and other tests for surgical services.
Coordinates with the physician, office staff, and Firelands Health staff and departments in the scheduling and updating of patient appointments.
Obtains and completes accurate documentation of informed consent with patients for procedures and surgeries.
Provides accurate, detailed information to patients regarding pre-surgical testing, the nature of the procedure or surgery, and all other directional information needed; takes appropriate action in responding to questions from patients.
Completes and submits BWC paperwork including electronic First Report of Injury’s (FROI) and C-9’s.
Act as liaison between clients, MCO’s/TPA’s and providers/clinics.
Assures accurate reporting to MCO’s/TPA’s.
Conduct follow up calls to employers and patients, answering concerns and requests for further information.
Schedules office visits, PT/OT visits, MRI’s, CT scans, etc. as needed while completing all paperwork for patient treatment and care.
Completes patients FMLA and disability paperwork.
Assist Central Billing in verifying injury and surgical diagnosis codes.
Coordinate with staff to obtain prior authorizations and pre-certifications for procedures, office visits, and medications.
Verify coverage of procedures through insurance companies and communicate information to patients and clinical staff.