Case Coordinator

Center for Alternative•New York, NY

10h•Hybrid

About The Position

CASES is currently seeking a Case Coordinator for our Brooklyn Pretrial Services team. Rapidly after release into the Supervised Release Program, the Case Coordinator conducts Supervision Introduction/Orientation meetings with new participants to review supervision conditions required under the supervision plan. In this role, you will help participants comply with their supervision appointments and court appearances during their legal case's pendency. You will also conduct ongoing service need assessments with participants and develop collaborative service plans addressing identified needs and goals. You will ensure participants receive services that are strengths-based, gender-specific, and culturally sensitive while adhering to the core principles of risk, need and responsivity to reduce recidivism, increase engagement in community treatment services and support participants to achieve their self-identified goals for treatment, recovery, rehabilitation, and crime-free community integration. This position is based in our Brooklyn Community Office and fieldwork in the larger NYC community as needed to assist participants. CASES’ Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements.

Requirements

Bachelor’s degree with a minimum of 1-2 years of experience, or alternative an Associate’s Degree with a minimum of three years' experience working in human services with individuals with substance use disorders, co-occurring mental health and substance use disorders and involvement in the criminal justice system
Extensive knowledge of community treatment, support services and resources
Knowledge of the criminal justice system, court processes and alternative to detention/incarceration services
Experience using databases such as Salesforce

Nice To Haves

Fluency in Spanish

Responsibilities

Provide supervision and community-based services to a caseload of pretrial participants
Rapidly (within 24-48 hours of release) conduct Supervision
Introduction/Orientation meetings with new participants to review supervision conditions, the reporting schedule (as assigned by level of recidivism risk), and the mandatory methods of communication (face-to-face, telephone, and texts) that will be required under the participant’s supervision plan
Work collaboratively with the court and other pretrial staff team to facilitate and ensure caseload participants’ successful completion of mandated supervision appointments and court appearances during the pendency of their legal case
Review legal and court screening documentation and work with participants to analyze their offending behavior patterns, identifying behavioral changes, need for implementation of supports that may reduce likelihood of any pretrial arrests
On an ongoing basis, conduct service need assessments with participants to examine psychosocial needs and problems, including the severity of mental and substance use disorders, problems affecting participation, engagement, and continuity in supervision and treatment and individual motivation for treatment
Link participants to treatment based on their eligibility, preferences and needs and provide escort to community services
Ensure the timely flow of community outreach and case management activities to meet program goals and objectives
Utilize problem solving techniques, motivational interviewing as an integral part of the pretrial supervision and case management process approach, to help motivate and engage individuals in any needed process of change
Provide all services in a manner that is gender-responsive, trauma-informed, and that adheres to the core principles of risk-need-responsivity
Maintain collaborative relationships with community providers (supported housing providers, Health Homes, care management programs, addiction treatment and mental health providers, peer-run providers, education, vocational training and employment services providers, legal services providers, medical care providers, and family providers)
Follow program community-based monitoring protocols for high risk and high need program participants and request/participate in case reviews to addresses complex cases
Enter assessment, supervision appointment reporting, progress note documentation into program database; conduct all electronic charting activities and reporting in accordance with confidentiality regulations and in a timely fashion
Meet monthly case management contact and outreach goals as established by supervisory staff
Provide culturally competent services in accordance with CASES policies and practice
Any other duties as required by the Program Director and other supervisory staff