Case Coordinator

Circle of Life Home Care Anishinaabe•Albuquerque, NM

18h•Onsite

About The Position

Circle of Life is a leading home care agency serving 6 states, providing services for seniors, children, and people with disabilities with a mission to “honor those we serve.” The agency prides itself on enabling clients to stay independent in their own homes and communities. Circle of Life is expanding and is seeking a Case Coordinator to join its Albuquerque team. The company focuses on creating a workplace built on respect, appreciation, and teamwork, offering employees collaborative scheduling, a focus on wellbeing, a client-first directive, and top industry compensation and benefits. The team is dedicated to caring for each other and their clients, helping one another and serving a wide range of patients, particularly the underserved, by providing access to care for those traditionally overlooked by the healthcare system.

Requirements

Associate degree or equivalent from two-year college or technical school or one or more years of related experience and/or training; or equivalent combination of education and experience.
Knowledge of computer systems including Microsoft Suite with an emphasis on Outlook, SharePoint, Excel, and Microsoft Teams.
Ability to manage time, handle stressful situations, and work with deadlines.
Possess a willingness to assist, encourage, and honor those we serve.

Responsibilities

Process PCA new hire application(s) and assist in onboarding.
Conduct monthly home visits as required and client wellness visits if needed.
Process all new client inquiries, assessments, and requests.
Maintain accurate system records and ensure all employee records are current.
Creates schedules for Personal Care Attendants as directed by the Client's care plan.
Communicates frequently with care providers, Client, and PCAs to provide service updates.
Report PCA and/or Client incidents and provides complete follow-through on escalated complaints and claims.
Supervise Personal Care Attendants by setting expectations for attendance, performance, and conduct.
Set up training for new/current employees.
Performs caseload audit and responds to audit requests for Personal Care Attendants and other files.
Ensures the appearance of the office's/workspace open environment is professional: neat, clean, orderly, and generally free of clutter.
Participate in a weekly PCA/Client meeting with Regional Director as required.
Attend promotional events and outreach events within the local community.