Case Concierge Agent - Digital Workflow

Aspen Dental

1d • $28

About The Position

Aspen Dental is hiring for a Case Concierge Agent for Aspen Dental-branded practices play a vital role in supporting clinical staff by coaching & facilitating intraoral scanning processes & workflows using 3Shape Trios Scanners and related software. The Case Concierge Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to: proper operation of the scanner, capturing of high-quality digital impressions through established processes, & adherence to standardized digital workflows. Salary: 28 / hour

Requirements

• High school graduate or equivalent
• 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services.
• Familiarity with dental, medical, or manufacturing environments.
• Experience in 3Shape Scanner technology & Scan/Design workflows required
• Must be comfortable assisting and/or training Field Team Members in a virtual environment
• Experience in a Help Desk or Ticket Management System preferred, but not required
• Excellent verbal and written communication skills
• Ability to multi-task
• Strong problem-solving skills and a commitment to driving resolution and improvement
• Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships
• The ability to conduct up to 25% travel

Nice To Haves

• SprintRay Digital Ecosystem Experience preferred, but not required
• Experience in a Help Desk or Ticket Management System preferred, but not required

Responsibilities

• Customer Support: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software
• Communication: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed.
• Continuous Improvement: Support standardization and best practices across all Aspen Dental-branded offices.
• Reporting: Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed.
• Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees