Case/Care Manager

Knoxville TN•Johnson City, TN

4d•Hybrid

About The Position

Are you a Registered Nurse (RN) , Licensed Practical Nurse (LPN) , or Social Worker looking for a part-time PRN position ? We have an exciting opportunity for someone passionate about providing care and making a difference in the lives of others! Our Case/Care Manager performs all activities related to contracted services per contracted intervention protocol to achieve program goals utilizing the telehealth platform/software and proprietary data management system. You will be responsible for providing quality professional services. Our objective is to assist our clients and their responsible parties in managing and navigating the issues they will face in the healthcare community and connect them with resources. This is a hybrid position based in Johnson City, TN. Applicants must live in Johnson City, TN or the surrounding areas. Non-Satellite internet connection is a requirement for the job. Any connection that does not use a traditional cable modem is needed to perform the duties of this job.

Requirements

Degree in social work, RN, or LPN, preferred.
Experience with community resources related to social determinants of health (i.e., Veterans, Medicare, Medicaid, Community resources, etc.).
Remote abilities, duties will be performed from a home office, must have high speed internet access and ability to work in a private environment for HIPAA compliance.
In person assessments will be required on occasion.
Computer proficiency in Microsoft Word, Excel, and Outlook. Must be technologically adept and able to learn new software.
Ability to pass a Criminal Background Check, Drug Screen, and DMV Check at hire and randomly as required by company policy.

Responsibilities

Conduct assessments and develop care plans tailored to client needs
Coordinate care and resources to support clients in achieving their goals
Work collaboratively with families, caregivers, and healthcare providers
Monitor progress and provide updates to ensure clients receive exceptional care
Provide population health services to assigned clients on an ongoing and emergency basis per contracted intervention protocol, within contracted time frame, by telephone
Develop and maintain an accurate and thorough knowledge of all program requirements
Develop and maintain skill set on tools required to perform job tasks in timely and accurate manner including specialized computer software
Develop and maintain accurate knowledge of, and monitor compliance with, HIPAA and agency confidentiality policies
Comply with HIPAA and agency confidentiality policies and report any potential issues immediately
Develop and maintain knowledge of community resources available to assist clients; work with other departments to acquire knowledge of community resources available
Communicate with supervisor on daily basis, and as needed, to report all areas of concern/issues/incidents to department supervisor
Demonstrate competency by meeting or exceeding minimum caseload requirements and department work performance expectations
Effective Time Manager
Demonstrate professionalism in relationships with customers/co-workers/supervisors to build rapport while refraining from inappropriately familiar personal relationships
Complete and attest to accuracy of payroll records, and submit for review and processing according to agency schedule
Professional with positive approach to enhance engagement rate
Personal integrity and ethical standards at the highest level
Commitment to customer service
Self-Directed, Organized, Team Player
Strong communicator, including ability to write clear, concise documentation within 24 hours
Effective Time Manager
Participate in staff and training meetings, and professional educational programs to continue to provide accurate information and enhance professional knowledge