Case Aide

Morrison Child and Family Services • Portland, OR

22h • $22 - $24 • Onsite

About The Position

The Intake Team exists to serve as the centralized entry point for ORR PRS referrals, ensuring accurate case acceptance, proper staff assignment, compliant documentation in required systems, and coordinated communication to support effective service delivery. This position will collaborate with and provide direct support to the case management team.

Requirements

• High School diploma or equivalency
• Bi-lingual in Spanish and English, written, read and verbal
• One year of experience working in a social service environment
• One year of experience in a professional office environment
• Child Welfare and or case management experience
• Attained age 21 years or older before first day of employment in position (ORR)
• Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management.
• Able to work shift hours and days, as assigned. Position may require work outside of usual work hours on occasion.
• Able to pass a comprehensive criminal history background investigation
• 40 hours of required training per year

Nice To Haves

• ORR experience
• Knowledge of Federal, State and agency regulations.
• Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions.

Responsibilities

• Monitor and review incoming ORR referrals in the PRS App.
• Verify referral details for completeness and accuracy.
• Participate in a rotating schedule to ensure consistent daily coverage and timely monitoring of incoming referrals in the PRS App.
• Maintain assigned coverage responsibilities to support uninterrupted intake operations across all three offices.
• Communicate proactively with the Intake Coordinator regarding schedule adjustments or coverage needs.
• Accept and assign case referrals.
• Ensure correct classification of case type (PRS Only Level 1, PRS Only Level 2, TVPRA, or Home Study) in the internal record system.
• Complete case assignments within required program timelines.
• Assist with creating, filling, closing and overall daily maintenance of client records.
• Works closely with the case management department providing support to the case managers and case workers conducting internal and external case transfers.
• Available to complete tasks that are time sensitive.
• Days and hours of work might change or need to be adjusted to support the needs of the program
• Support in other key areas of the program, as needed
• Complete Mandated Reporter responsibilities in accordance with local state requirements when there is knowledge or suspicion that a child’s safety may be at risk
• Complete all other tasks as delegated by the Intake Coordinator or Program Director
• Other duties as assigned.
• Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
• Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.

Benefits

• Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED