CAS Systems Administrator

Trace Systems

About The Position

Collaboration at Sea (CAS) is a web-based system used to convey mission essential information to a large group of users with low bandwidth consumption across an array of non-classified and classified networks. CAS fulfils a requirement to file share, email, and chat with U.S. to U.S. and U.S. to coalition and allied maritime partners via ship to ship, ship to shore, shore to ship, and shore to shore. Combined Enterprise Regional Information Exchange System-Maritime (CENTRIXS-M) and/or coalition Secret Releasable (SECREL) networks, enclaves and community of interest (COI) systems form the network backbone and global infrastructure for coalition and multinational Command, Control, Communications, Computers, and Intelligence (C4I) interoperability. It provides tactical and operational information sharing between U.S. to U.S and U.S. to coalition maritime partners. Provide 24/7/365 tier I through III Service Desk support schedule to U.S. and Coalition/Allied users. Provide real-time support of UARNOC watch operations and or other government designated Service Desk locations, supporting deployed ships and shore-based users via telephone, chat services, trouble ticketing systems, and email across all deployed non classified and classified (to include SECREL) enclave instances. Provide system deployment and upgrade support for deployable non-classified and classified (to include SECREL) enclave instances. Provide systems administration and technical support for integrating IT hardware and software upgrades at NOCs, MOCs, Tactical Operation Centers (TOC), and afloat units. This support includes maintaining system architecture and configuration to meet program objectives. Provide comprehensive systems administration support for CENTRIXS-Maritime (CENTRIXS-M), Coalition and Collaboration At Sea (CAS) systems and support their dependent systems. Provide systems administration support to Fleet commands for Fleet exercises and operations led by Fleet Commanders or Joint Task Force (JTF) Commanders. This support includes planning, implementing, and troubleshooting program systems and their dependencies, as well as other technologies used by Naval Commands involved in maritime operations related to the program's interests. Administer messaging systems access and support efforts for remote users. Create private and public mailing databases, folders, and lists, calendaring services, address books, and shared mail applications. Monitor and analyze e-mail system activities to ensure maximum performance, efficiency, and availability. Monitor and test e-mail server software performance and provide statistics and reports. Analyze e-mail system or application usage and plan for growth or increases in network capacity. Maintain and troubleshoot mail routing and replication. Manage and operate Domino Infrastructure across multiple networks, enclaves and communities of interest. Conduct systems requirement reviews. Assist ship’s force with ship-to-shore networking issues, reviewing design configurations, and suggesting improvements or alternative networking strategies. Conduct preliminary network testing following integration and configuration of site upgrades. Support Information Assurance (IA) initiatives at the NOCs. Assist with NOC restoral procedures, providing rapid response for emergent issues, and creating network documentation and training for Fleet NOC personnel. Provide technical support for site-specific upgrades and modifications to the Concept of Operations (CONOPS) and recommending improvements.

Requirements

An Active, in-scope US Government issued Secret Clearance.
Due to the nature of the work and contract requirements, US Citizenship is required.
Five (5) years of experience providing Tiers I, II, and II Lotus Domino Systems Administrator services across an enterprise hardware and or software platforms.
Experience working with Windows Server; MS Office, Symantec Endpoint, and other third-party tools.
Demonstrated experience supporting Information Assurance (IA) security procedures, which may include scanning and mitigating actions.
Experience working with Team Studio, Tomcat, JIRA, or similar software.
IAT Level II or equivalent Certification.
Bachelor of Science degree from an accredited college or university in Computer Science, Information Systems, or other Engineering discipline required.

Responsibilities

Provide 24/7/365 tier I through III Service Desk support schedule to U.S. and Coalition/Allied users.
Provide real-time support of UARNOC watch operations and or other government designated Service Desk locations, supporting deployed ships and shore-based users via telephone, chat services, trouble ticketing systems, and email across all deployed non classified and classified (to include SECREL) enclave instances.
Provide system deployment and upgrade support for deployable non-classified and classified (to include SECREL) enclave instances.
Provide systems administration and technical support for integrating IT hardware and software upgrades at NOCs, MOCs, Tactical Operation Centers (TOC), and afloat units. This support includes maintaining system architecture and configuration to meet program objectives.
Provide comprehensive systems administration support for CENTRIXS-Maritime (CENTRIXS-M), Coalition and Collaboration At Sea (CAS) systems and support their dependent systems.
Provide systems administration support to Fleet commands for Fleet exercises and operations led by Fleet Commanders or Joint Task Force (JTF) Commanders. This support includes planning, implementing, and troubleshooting program systems and their dependencies, as well as other technologies used by Naval Commands involved in maritime operations related to the program's interests.
Administer messaging systems access and support efforts for remote users.
Create private and public mailing databases, folders, and lists, calendaring services, address books, and shared mail applications.
Monitor and analyze e-mail system activities to ensure maximum performance, efficiency, and availability.
Monitor and test e-mail server software performance and provide statistics and reports.
Analyze e-mail system or application usage and plan for growth or increases in network capacity.
Maintain and troubleshoot mail routing and replication.
Manage and operate Domino Infrastructure across multiple networks, enclaves and communities of interest.
Conduct systems requirement reviews.
Assist ship’s force with ship-to-shore networking issues, reviewing design configurations, and suggesting improvements or alternative networking strategies.
Conduct preliminary network testing following integration and configuration of site upgrades.
Support Information Assurance (IA) initiatives at the NOCs.
Assist with NOC restoral procedures, providing rapid response for emergent issues, and creating network documentation and training for Fleet NOC personnel.
Provide technical support for site-specific upgrades and modifications to the Concept of Operations (CONOPS) and recommending improvements.