CAS Site Customer Service Representative

Johnson Matthey • West Chester, PA

16d • Onsite

About The Position

This role is all about making things happen. You’ll manage on-site customer service activities, ensuring smooth order processing and shipping operations. Your work will directly impact customer satisfaction and operational success, making you an essential part of our growth journey. Individual will have on site responsibility and engagement for processing of purchase orders, sales orders, and of all shipping functions performed at either the JM plant or the off-site warehouse. Collaborates closely with customers, Sales and S&OP teams to evaluate incoming demands, identify needs and coordinate the dispatch of FG materials accordingly. Individual is responsible for shipping activities for JM customers worldwide including Toll parts. Individual is primary point of contact for customer shipments.

Requirements

• Bachelor’s degree (Logistics, Industrial Engineering, or related field preferred).
• Experience in manufacturing operations and familiarity with MRP/ERP systems.
• Knowledge of INCOTERMS, inventory control, and international shipping procedures.
• Strong problem-solving skills and ability to manage multiple priorities.
• Customer-focused mindset with excellent communication skills.

Responsibilities

• Act as the primary point of contact for customer shipments and inquiries.
• Process purchase and sales orders, coordinate shipping from JM plants and off-site warehouses.
• Work closely with Planning, Quality, Warehouse, and Commercial teams to meet customer demands.
• Track on-time delivery performance, analyze reasons for delays, and escalate issues when needed.
• Follow all environmental, health, and safety regulations and company policies.

Benefits

• We offer competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles).
• Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing – for you and your family.
• We use our inspiring science and technology to enhance lives.
• For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.
• We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated.
• We’ll empower you to lean in and make things happen, to create solutions and value for our customers.
• United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing.
• We’re passionate about making a difference and delivering a better tomorrow for us and for you – a cleaner and healthier world, today and for future generations.
• Johnson Matthey is open for discussion on part-time, job share and flexible working patterns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees