Cart Runner (Part-Time)

Festival Foods•Neenah, WI

12d•Onsite

About The Position

ABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Join our Festival Foods team as a Cart Runner! As a Cart Runner at Festival Foods, you'll play a vital role in delivering exceptional service by assisting guests with parcel pick-up and ensuring carts are readily available. Whether rain or shine, your dedication to maintaining a welcoming and safe environment sets the stage for an outstanding shopping experience. At Festival Foods, we believe in creating meaningful and genuine interactions with our guests. As a Cart Attendant, you’ll play a vital role in ensuring that every customer receives outstanding service while contributing to a friendly and inviting shopping experience.

Requirements

Strong Communication Skills: Ability to communicate effectively with associates and customers.
Attention to Detail: Ability to read, count, and write accurately.
Equipment Operation: Proficiency in operating all necessary equipment to perform the job efficiently.
Product Integrity: Ability to bag efficiently while maintaining product integrity.
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and lift or push up to 50 lbs on a regular basis.
Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed in all weather conditions

Responsibilities

Providing Outstanding Service: Ensure that each customer (we call them guests) receives exceptional service in a friendly environment. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
Creating a Welcoming Atmosphere: Be friendly, courteous, and cooperative while effectively communicating with associates and customers.
Upholding Standards: Maintain Guest Services expectations and standards.
Cart Collection: Collect shopping carts from the parking lot and surrounding areas, returning them to the store in all weather conditions.
Parcel Pickup: Perform prompt parcel pick-up service to enhance customer convenience.
Share and Solve: Share customer requests with management to enhance the shopping experience and feel empowered to resolve issues proactively as they arise.
Support the Team: Other duties as assigned, including supporting superior customer service initiatives.
Honor Commitments: Regular, timely attendance in compliance with the work schedule and adequate notice to find a replacement for occasional absences.

Benefits

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

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