Golf - Cart Attendant Part-Time

Ojai Valley Inn•Ojai, CA

1d•Onsite

About The Position

The Golf Cart Attendant provides exceptional service to guests and club members. This role is responsible for golf cart operations, golf bag handling, and practice range services. The attendant will support all individual customers and group outings. The attendant is expected to be a team player, consistently display a positive attitude, and maintain a professional appearance in line with the OVI culture.

Requirements

Valid California Driver’s license
A flexible schedule is required
Must be able to work weekends and holidays
Possess a positive, outgoing and friendly Personality
Ability to follow the OVI standards of Presentation
Ability to follow the OVI standards of Body Language
Ability to follow the OVI standards of Verbiage
High school graduate
Ability to drive a golf cart safely at all times
Ability to work cohesively with other associates as part of a team
Legal ability to work in the US
Ability to do basic arithmetic
Ability to work a flexible workweek including nights, weekends and holidays
Excellent people skills
Ability to quickly respond to tasks and duties assigned by Assistant Golf Pro
Ability to be a productive and positive team member
Ability to maximize productivity when assigned tasks
Ability to be a clear thinker in pressure situations and exercise good judgment
Ability to focus attention to detail
Ability to endure abundant physical movements in carrying out job duties
Ability to maintain confidentiality of hotel guests and pertinent Inn information
Ability to ensure security of resort property
Ability to work with minimal supervision
Ability to communicate clearly and effectively
Ability to think and respond quickly to situations at hand
Ability to efficiently process and prioritize tasks at hand
Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form
Maintain professional appearance, behavior, integrity, and openness to guest and fellow associates
Ability to remain calm and courteous in demanding and difficult customer situations
Ability to work evenings and weekends, when business requires
Must have valid drivers license

Nice To Haves

Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
Ability to communicate in a second language, preferably Spanish
Experience in a hospitality/golf industry in similar position
Ability to provide legible written communication
CPR certification
Previous guest relations training

Responsibilities

Provide exceptional service to guests and club members
Responsible for golf cart operations
Responsible for golf bag handling
Responsible for practice range services
Provide support for all individual customers as well as group outings
Stock all necessary supplies to ensure a smooth-running operation
Keep the Golf Stand and valet storage room clean and organized at all times
Keep all golf carts clean and organized at all times
Wear proper uniform and maintain high standard in regards to personal appearance as outlined in the Associate Handbook and Training Manual
Be aware of presentation, body language, verbiage, quality of work, and attitudes around guests
Elegantly serve all arriving guests to the standard outlined in the training manual
Smile and make eye contact with the guest as they approach within 10 feet of the Starter Stand
Greet all guests as they approach within five feet of the Starter Stand
Welcome return guests back to the course
Acknowledge approaching guests if currently serving another
Ask guests if they have checked in at the Golf Shop
Ask guests for their reserved tee time if they have not checked-in
Endeavor to escort guests to the Golf Shop if they have not checked-in
Escort guests up the stairs and open the door for the guest and escort them to the Golf Shop Assistant/Assistant Golf Pro
Stay with the guest until a Golf Shop Assistant/Assistant Golf Pro becomes available if all are busy
Politely attempt to engage the waiting guest in light conversation
Introduce the guest to the applicable Golf Shop Assistant/Assistant Golf Pro by name and inform the Golf Shop Assistant/Assistant Golf Pro of the guest’s tee time
Check that the guest is dressed according to golf course etiquette
Quietly encourage the guest to dress accordingly if not to standard
Escort the guest to their assigned golf cart and ask them if they have driven one before
Give the guest an operational overview if they have not driven a golf cart previously
Ask the guest to confirm that the correct clubs are present in the cart
Introduce other playing partners to the guest, if they do not know each other
Point out the scorecard and course map to the guest
Point out the Pin Location chart on the golf cart
Point out the current pin location number on the Pin Location Chart
Direct the guest to the first tee
Elegantly serve all arriving and departing guests
Greet every guest in an upbeat and positive manner
Process rental equipment to departmental standard
Polish golf shoes to departmental standard
Clean golf equipment to standard
Store and secure resort and guest golf equipment to standard
Repair golf clubs to standard
Use the guest’s name frequently during every conversation
Demonstrate a thorough knowledge of golf course
Demonstrate a thorough knowledge and location of all resort outlets, amenities and features along with hours of operation
Perform tasks in a manner consistent to a high standard of service and efficiency
Maintain valet storage system to standard
Handle guest complaints by following the procedures as stipulated in the OVI training manual and ensuring guest satisfaction
Maintain necessary communication with Golf Shop via radio
Drive a golf cart safely at all times while adhering to company standards and procedures
Carefully and neatly load and unload guest clubs and belongings from and into golf carts while adhering to proper lifting techniques
Carefully and safely transport guest clubs and belongings to standard, from a cart to the designated storage area
Be attentive to all guests, continually serving them to ensure an enjoyable game
Demonstrate knowledge of The Ojai Valley Inn & Spa’s style, practices, culture, terminology, organizational structure, and general philosophy
Portray the Ojai Valley Inn & Spa’s philosophy in the professional appearance, behavior, integrity, and openness to guest and fellow associates
Come to work as scheduled
Arrive at your work area at a time listed on schedule
Use telephone procedures/etiquette as dictated by the training manual
Report accidents immediately to your immediate supervisor
Respect guest confidentiality
Train all new hires
Set an example to all associates and management by continually demonstrating and supporting strong client service standards
Perform any other job-related duties assigned by their supervisor