Golf - Cart Attendant Part-Time

Ojai Valley Inn & Spa•Ojai, CA

19h•Onsite

About The Position

The Golf Cart Attendant provides exceptional service to guests and club members, responsible for golf cart operations, golf bag handling, and practice range services. This role supports individual customers and group outings, requiring a team-oriented individual with a positive attitude and professional appearance consistent with the OVI culture. A valid California Driver’s license is required, along with a flexible schedule that includes weekends and holidays.

Requirements

Possess a positive, outgoing and friendly Personality.
Ability to follow the OVI standards of Presentation.
Ability to follow the OVI standards of Body Language.
Ability to follow the OVI standards of Verbiage.
High school graduate.
Ability to drive a golf cart safely at all times.
Ability to work cohesively with other associates as part of a team.
Legal ability to work in the US.
Ability to do basic arithmetic.
Ability to work a flexible workweek including nights, weekends and holidays.
Excellent people skills.
Ability to quickly respond to tasks and duties assigned by Assistant Golf Pro.
Ability to be a productive and positive team member.
Ability to maximize productivity when assigned tasks.
Ability to be a clear thinker in pressure situations and exercise good judgment.
Ability to focus attention to detail.
Ability to endure abundant physical movements in carrying out job duties.
Ability to maintain confidentiality of hotel guests and pertinent Inn information.
Ability to ensure security of resort property.
Ability to work with minimal supervision.
Ability to communicate clearly and effectively.
Ability to think and respond quickly to situations at hand.
Ability to efficiently process and prioritize tasks at hand.
Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Maintain professional appearance, behavior, integrity, and openness to guest and fellow associates.
Ability to remain calm and courteous in demanding and difficult customer situations.
Ability to work evenings and weekends, when business requires.
Must have valid drivers license.

Nice To Haves

Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
Ability to communicate in a second language, preferably Spanish.
Experience in a hospitality/golf industry in similar position.
Ability to provide legible written communication.
CPR certification.
Previous guest relations training.

Responsibilities

Stock all necessary supplies to ensure a smooth-running operation.
Keep the Golf Stand and valet storage room clean and organized at all times.
Keep all golf carts clean and organized at all times.
Wear proper uniform and maintain high standard in regards to personal appearance as outlined in the Associate Handbook and Training Manual.
Be aware of presentation, body language, verbiage, quality of work, and attitudes around guests.
Elegantly serve all arriving guests to the standard outlined in the training manual, including smiling, making eye contact, greeting guests, and acknowledging return guests.
Manage guest check-in process, including verifying tee times and directing guests to the Golf Shop if they haven't checked in.
Escort guests to the Golf Shop, open doors, and introduce them to Golf Shop Assistants/Assistant Golf Pros.
Engage waiting guests in light conversation.
Check that guests are dressed according to golf course etiquette and politely encourage them to dress accordingly if not.
Escort guests to their assigned golf cart and provide an operational overview if they haven't driven one before.
Ask guests to confirm that the correct clubs are present in the cart.
Introduce other playing partners to the guest, if they do not know each other.
Point out the scorecard, course map, Pin Location chart, and current pin location number on the golf cart.
Direct the guest to the first tee.
Elegantly serve all arriving and departing guests.
Greet every guest in an upbeat and positive manner.
Process rental equipment to departmental standard.
Polish golf shoes to departmental standard.
Clean golf equipment to standard.
Store and secure resort and guest golf equipment to standard.
Repair golf clubs to standard.
Use the guest’s name frequently during every conversation.
Demonstrate a thorough knowledge of golf course.
Demonstrate a thorough knowledge and location of all resort outlets, amenities and features along with hours of operation.
Perform tasks in a manner consistent to a high standard of service and efficiency.
Maintain valet storage system to standard.
Handle guest complaints by following the procedures as stipulated in the OVI training manual and ensuring guest satisfaction.
Maintain necessary communication with Golf Shop via radio.
Drive a golf cart safely at all times while adhering to company standards and procedures.
Carefully and neatly load and unload guest clubs and belongings from and into golf carts while adhering to proper lifting techniques.
Carefully and safely transport guest clubs and belongings to standard, from a cart to the designated storage area.
Be attentive to all guests, continually serving them to ensure an enjoyable game.
Demonstrate knowledge of The Ojai Valley Inn & Spa’s style, practices, culture, terminology, organizational structure, and general philosophy, portraying it in professional appearance, behavior, integrity, and openness to guest and fellow associates.
Come to work as scheduled.
Arrive at your work area at a time listed on schedule.
Use telephone procedures/etiquette as dictated by the training manual.
Report accidents immediately to your immediate supervisor.
Respect guest confidentiality.
Train all new hires.
Set an example to all associates and management by continually demonstrating and supporting strong client service standards.
Perform any other tasks or duties as assigned by management.