Carrier Sales Representative, Freight Operations, Road US

DSV Road Transport•Lancaster, TX

62d

About The Position

The Customer Service Specialist, Carrier Sales is an integral part of the DSV Road US team's freight brokerage operations. They assist with the building and development of relationships with carriers and customers by providing exceptional customer service. They ensure that correct information is provided to carriers and clients, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination.

Requirements

High School diploma or GED.
1 years' experience in a logistics, brokerage, or customer service field.
1 years' experience in a similar role
Proficient in Microsoft Word, Excel, Access, and PowerPoint
Solid analytical experience in Excel required
English (reading, writing, verbal)
Position requires strong mathematical skills for project development
Strong ability to persuade, motivate, negotiate, and influence others
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Excellent communication skills, verbal and written
Driven, enthusiastic, and highly motivated
Ability to build strong relationships
Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
High attention to detail and ability to multitask
Strong organizational skills
Proficiency in using a Windows-based computer
Great phone presence and effective interpersonal communication skills

Nice To Haves

Experience with Transportation management software a plus

Responsibilities

Develops carrier relationships in order to effectively support customers.
Maintains and grows relationships with carrier accounts.
Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
Has daily contact with carriers to determine availability while negotiating transportation rates.
Provides consistent and exceptional customer service levels to carriers and customers.
Researches new carriers within the market, generates leads, and develops new carrier relationships.
Makes cold and warm calls to current and potential clients to promote business growth and development.
Studies and understands seasonal market trends.
Handles dispatch operations with carriers and drivers.
Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.
Performs other duties and projects as assigned.