Carrier Resource Manager

Hub International Insurance•Kansas City, MO

15h

About The Position

The Carrier Resource Manager serves as the primary liaison between HUB International and insurance carrier partners. This role is responsible for managing all aspects of carrier relationships, including appointments, contracts, communications, and resource coordination. The position supports the regional Chief Marketing Officer and works cross-functionally with operations teams to ensure seamless carrier administration and maximize the value of carrier partnerships for all lines of business.

Requirements

Bachelor’s degree preferred. High school diploma or equivalent required
At least 3 years of experience in an Account Manager, Account Administrator, or operations role in an insurance brokerage environment
P&C License required or able to obtain within 120 days from hire
Must hold a valid Driver’s License
Dependable transportation
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively customers and teammates.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team.

Nice To Haves

Previous experience working with property and casualty operations preferred
Experience with Epic, Monday.com, or other insurance management software preferred
Bilingual in English and Spanish a big plus.

Responsibilities

Develop and maintain positive relationships with carrier representatives, underwriters, account managers across all lines of business and serve as primary point of contact for carrier inquiries, communications, and document requests
Coordinate and schedule carrier visits, meetings, presentations, appreciation activities, and recognition events
Process carrier appointment paperwork for new and existing producers; manage agent IDs, producer codes, and appointment renewals
Administer access to carrier portals and websites, including login management, password resets, and user permissions for all team members
Maintain comprehensive carrier contact database and organized electronic filing system for carrier documents and contracts
Assist Chief Marketing Officer with carrier contract paperwork, renewals, and updates to existing contracts
Download and submit monthly carrier production reports to designated vendors for contingency tracking
Monitor carrier placement trends, premium volume, and assist with profit share reviews and status updates
Support data gathering for Critical Path meetings with producers
Identify and communicate carrier-sponsored continuing education opportunities; coordinate training sessions, webinars, and specialized designation programs
Coordinate bi-annual partner promotions and carrier campaigns; manage carrier recognition programs
Monitor and respond to carrier-related group email inquiries; route communications to appropriate team members
Navigate and communicate changes due to carrier mergers, acquisitions, and organizational restructuring
Coordinate with licensing team on compliance issues; serve as backup for licensing, surplus lines, and other operational processes as assigned
Assist with coordination of team events, meetings, and culture activities
Contribute to a positive team environment by maintaining high standards of integrity and work quality; proactively identify opportunities for process improvements