Carrier Account Manager

Spot Inc.•Charlotte, NC

6d•$50,000•Onsite

About The Position

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.

Requirements

Bachelor's degree
2+ years of sales experience required
Knowledge of the logistics industry is preferred.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
Entrepreneurial and competitive spirit, passion, and self-motivation.
Organization and attention to detail.
Adaptability, multi-tasking ability, sense of urgency.
Confident decision-making skills, problem-solving ability, and issue-resolution skills.

Nice To Haves

Knowledge of the logistics industry is preferred.

Responsibilities

BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships.
CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
FREIGHT OPERATIONS: Effectively analyze carriers and freight markets to best meet our customers’ freight needs.
RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

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