Carrier Client Account Manager I

Alaska Communications•Anchorage, AK

About The Position

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? POSITION SUMMARY The Client Account Manager I works cooperatively with other members of the team to grow existing customers, create new customers and increase customer satisfaction and revenues. Quota is retired by that of the team(s) the CAM I is assigned to support. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Examples of Job Duties Meets or exceeds assigned revenue objectives for a broad array of telecommunications/IT products and services by assisting in the development and execution of strategic sales plans to business customers. Partners and collaborates with all cross-functional teams required to execute market plans; assuring all related activities are coordinated and mutually supportive to achieve local revenue goals. Supports the group with any potential information reports. Assists where feasible handling day-to-day issues, account research, event coordination, contract processes, and customer communication. Develops and maintains collaborative relationships with internal employees. Take initiative to improve processes that will enhance customer satisfaction and/or increase company profitably. Manages projects from concept to implementation. Effectively identifies and communicates scope and objectives of project(s). Work closely with all Alaska Communications internal work groups to obtain required signatures from each work group for each project. Consistently updates detailed customer profiles, sales activities and contact information. Performs other duties as assigned and completes projects not specified in this job description. Competency Statements Customer Focused - Keeping customer interests paramount and providing positive customer experience is key to success. Driven by a commitment to customer service that creates customer loyalty and retention. Accountability - Ability to accept responsibility and account for his/her actions. Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of products, services, and ideas. Relationship Building - Ability to effectively build relationships with customers and co-workers. Technical Aptitude - Ability to quickly learn and use complex systems and applications. Business Acumen - Effective at decision making, able to forecast sales accurately and analyze financial information. Communications skills - Ability to communicate (written, verbal, aural) with a high degree of professionalism.

Requirements

Associate’s degree in business administration, marketing or closely related field. Equivalent education, experience and training may be substituted for the degree requirement on a year-for-year basis.
A minimum of three (3) years of experience in a customer service or sales environment to include selling products/services to business customers.
Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, Power Point and Outlook. CRM proficiency preferred.
Valid driver’s license is required.

Responsibilities

Meets or exceeds assigned revenue objectives for a broad array of telecommunications/IT products and services by assisting in the development and execution of strategic sales plans to business customers.
Partners and collaborates with all cross-functional teams required to execute market plans; assuring all related activities are coordinated and mutually supportive to achieve local revenue goals.
Supports the group with any potential information reports.
Assists where feasible handling day-to-day issues, account research, event coordination, contract processes, and customer communication.
Develops and maintains collaborative relationships with internal employees.
Take initiative to improve processes that will enhance customer satisfaction and/or increase company profitably.
Manages projects from concept to implementation.
Effectively identifies and communicates scope and objectives of project(s).
Work closely with all Alaska Communications internal work groups to obtain required signatures from each work group for each project.
Consistently updates detailed customer profiles, sales activities and contact information.
Performs other duties as assigned and completes projects not specified in this job description.