Carrier Operations Representative

KCH Transportation•Roswell, GA

3d•Onsite

About The Position

The Carrier Operations Representative is responsible for managing and growing carrier relationships while ensuring the successful execution of freight from tender to delivery. This role serves as a key liaison between carriers, internal sales and account management teams, to ensure capacity coverage, on-time performance, and issue resolution. This is an ideal role for someone who thrives in a high-energy logistics environment, enjoys relationship management, and is detail-oriented with strong communication skills.

Requirements

High school Diploma or GED required.
Strong negotiation and relationship-building skills
Ability to multi-task and prioritize in a fast-paced, high-volume environment
Excellent verbal and written communication skills
Detail-oriented with strong organizational abilities
Proficiency with TMS platforms and Microsoft Office
Ability to work independently while also collaborating cross-functionally

Nice To Haves

Associate Degree preferred.
Prior customer service experience preferred.

Responsibilities

Source and secure carrier capacity by building relationships with reliable trucking partners
Track and trace active shipments to ensure timely pickup and delivery
Communicate proactively with carriers and internal account teams to ensure on-time performance and problem resolution
Maintain carrier compliance by verifying insurance, safety records, and performance history
Leverage load boards and carrier networks to match freight with available capacity efficiently
Analyze carrier performance data to identify opportunities for improved service and stronger partnerships