Carrier Messaging Compliance Consultant (Temporary)

EZTexting

1d•$2,288 - $4,038

About The Position

We are looking for an experienced Carrier Messaging Compliance consultant who is passionate about protecting customers, strengthening trust, and building scalable compliance practices that enable safe, responsible growth. In this role, you will play a critical part in supporting our Carrier Operations team through complex fraud, abuse, and regulatory challenges while developing the processes, guardrails, and education that keep our platform secure and compliant. You will serve as the primary point of contact for escalations, audits, and carrier-related requirements. You will also be partnering cross-functionally with Onboarding, Customer Success, Product, and external partners to translate evolving industry regulations into clear policies and operational best practices.

Requirements

Bachelors or higher-education degree
5+ years in a role focused on fraud or abuse detection and mitigation
3+ years in a customer-facing role
2+ year of experience working directly within the SMS/MMS industry.
Understanding of SMS and MMS related technologies, including short code provisioning, number porting, aggregator rules, application provider processes, differences in carrier regulations, SMS deliverability concepts and best practices.
Compliance expert and have demonstrated this skill in measurable business outcomes.
A complex problem solver and analytical thinker.
Detail-oriented with great organizational skills and comfort with ambiguity.
Excellent written and verbal communication skills and are able to present effectively and articulate concepts/ideas in a clear, concise manner.
Comfortable speaking with all levels of the organization and acting as a subject matter expert for messaging compliance and best practices.
Possess the ability to make sound decisions in a fast-paced environment.
Excellent time management skills and are comfortable working under pressure.
Possess the ability to proactively identify and launch process improvements that have a significant, positive, business impact.

Responsibilities

Guide our Carrier Operations team in solving some of our more complex customer, fraud, and abuse-related activities by working across the organization to develop guidelines, best practices, and training to protect EZ Texting and EZ Texting’s customers by thwarting would-be fraudsters and providing customer education.
Serve as the primary point of contact for the broader carrier compliance function by handling escalated customer complaints or requests and other associated duties as assigned.
Responsible for remaining up-to-date on industry standards and trends, including regulatory requirements, practices & changes to federal laws and carrier policy (e.g., TCPA, CTIA, Carrier requirements) to assess impact on the company’s policies and practices.
Regularly conducts independent review and assessment of the customer and prospects requests, use cases and sending practices to ensure regulatory compliance.
Develop processes, automation, and guardrails others will follow to ensure business continuity and ease of use for compliant customers.
Maintain working effective relationships with cross functional partners.
Manage the inventory of our Short Codes to protect and efficiently control our operational costs.
Review and submit Short Code programs, working cross functionally with our internal Onboarding team and external partners for approval
Field incoming audits with immediate acknowledgement, coaching the customer directly back into compliance, and fulfill the RCA and response back to our aggregator.
Conduct regular and periodic internal/external audits (programs/process, controls, customers) and compliance requests within defined SLA timelines.
Work with our external partners and vendors when necessary to enhance all work efforts.