Cargo Express Warehouse Supervisor

Swissport International AG•Chicago, IL

9d•$26

About The Position

Cargo Warehouse is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately. The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance of safety, security and operational performance in line with policies and brand values. The expected pay rate is $26.27/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Requirements

High School diploma or GED equivalent
Fluent spoken and written English
Good command of the English language both verbal and written
5 years' operational experience in ground handling, cargo, or aircraft fueling services
Excellent working knowledge of proper safety practices, procedural compliance and operations delivery
Excellent organizational and time-management skills
Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
Ability to coach and motivate teams to deliver high quality standards
Ability to resolve problems with a focus on excellent customer service
Ability to establish and maintain positive, professional, work relationships with teams and customers

Responsibilities

Functional member of the operational team (e.g., a turnaround team / check-in desks / bag room, warehouse area etc.) working on a shift-basis
Act as technical expert on the ground (e.g., on complex ticketing issues / system issues)
Coaching and coordinating the team assigned to the task
Perform any tasks particularly stipulated by SLAs as needing a senior member of staff (e.g., handling aircraft doors)
Responsible for accurate service capturing of operational activities relevant for invoicing and complete flight/task reports as per company procedure
Allocate tasks to team members during a turnaround / warehouse area / bag room, check-in desk row etc.
Ensure compliance with all Operating Procedures (SOP, LOP), including Station Safety Rules and supervise Emergency Procedures during their shift in the area under their supervision
Supervise all Operations (as part of their purview); stand in for Duty Manager or equivalent as required
Provide team under their purview with work instructions during shift / during turnaround
Lead and train on-the-job as necessary for the employees working under their purview
Provide duty managers with feedback on employees to enable them to have constructive development / disciplinary conversations
Depending on severity, responsible to escalate any customer complaints received / observed to Duty managers promptly
In small stations, assume responsibility for day-of allocation tasks on a rotating basis
Conduct QHSSE related daily checks / inspections and accurately report into the systems
Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage