Caretaking Services Manager

Humane Society of Truckee-Tahoe•Truckee, CA

10d•$72,000 - $75,000•Onsite

About The Position

The Caretaking Services Manager, under the direct supervision of the Operations Director, oversees all aspects of the shelter’s caretaking operations and leads the caretaking team. This role is responsible for ensuring exceptional animal care, fostering a welcoming and supportive environment for adopters, volunteers, and visitors, and maintaining a clean, safe, and humane shelter.

Requirements

Strong verbal and written communication skills required
Proficiency with Microsoft Word, Google Workspace, and social media platforms
Ability to work weekends, evenings, and some holidays
Ability to routinely lift up to 50 pounds
Ability to work with and handle strong dogs and other companion animals
Ability to stand, bend, kneel, walk, and perform physical tasks in a shelter environment for extended periods of time

Nice To Haves

Minimum of two years supervisory experience preferred
Animal welfare or sheltering experience preferred
Bilingual preferred

Responsibilities

Supervise Caretakers, including daily staff management, coaching, scheduling, and conflict resolution
Create and manage staff schedules to ensure adequate coverage; provide or secure coverage as needed
Ensure all staff receive proper onboarding, training, and ongoing education aligned with best practices
Oversee daily husbandry, medical care, and individual well-being to minimize animal stress and maximize physical and behavioral health; identify animals with additional needs and implement plans to address them
Maintain inventory oversight for all caretaking supplies, manage stock levels and place orders as needed to prevent shortages
Ensure that the shelter building remains fully operational through communication with the Town of Truckee Facilities department and other support services as needed
Provide coverage and support for the Community Resources Coordinator on weekends and as needed by completing intakes and outcomes for stray and seized animals and communicating with the public and law enforcement agencies as needed
Ensure all animals receive high-quality care, including cleanliness, enrichment, exercise, medical attention, and behavioral support
Maintain a clean, safe, and sanitary environment
Be committed to a high safety standard and be willing and able to comply with all safety laws and HSTT’s safety policies and rules. The Caretaking Services Manager must report safety violations and potential safety violations to the appropriate supervisory or management personnel in a time-sensitive manner.
Work cohesively with all other departments to ensure the best possible experience for animals, staff, volunteers, visitors and adopters
Assist with events, public education, emergency response, and cross-department support as needed
Other duties as assigned