CARES Responder (Overnight)

Barnard College•New York City, NY

14d•$64,350 - $66,300

About The Position

The Response Team performs functions essential to providing resources and initial intervention for the Barnard community. This includes the operations of the CARES non-emergency phone line while providing continuity in initial response and support, follow-up, and record-keeping across the response team and campus partners. This position regularly works with CARES leadership to develop effective collaborations for campus response services. This shift will take place 11:00pm-7:00am, Wednesday - Sunday.

Requirements

Bachelor’s Degree required, minimum 2 years of relevant work experience.
Demonstrated commitment to supporting inclusive practices and working with diverse communities.
Ability and willingness to work in a high-stress environment.
Ability to work flexible hours, including potential for work nights, weekends, and holidays.
Potential for on-call remote support responsibilities.
Strong technological skills and ability to communicate virtually with students, campus administrators, and the general public via phone, email, Zoom, or other conferencing platforms.
Basic proficiency with Microsoft Office Suite and G-Suite.
Will be required to sign a confidentiality agreement and maintain strict confidentiality related to student and employee information.
Must follow current health and safety protocols for in-person work as provided in campus policy.

Nice To Haves

Advanced Degree(s) and/or training in human services, counseling, psychology, social work, or related fields highly preferred.
Professional experience in crisis response, behavioral health, residential/student services at a College/University or equivalent post-secondary institution.
Familiarity with higher education compliance, including FERPA, Title IX, and Clery.
Experience in community-based restorative practices, mediation, and/or conflict resolution.
Experience with professional staff supervision and scheduling or operations management.

Responsibilities

Provide initial intake and response by phone, video conference, and/or in person.
Support the call center, providing non-judgmental, unbiased communication, assistance, and referral for a variety of calls, including information requests, behavioral health, substance use, quality of life concerns, lost/found property, and low-risk disturbances, complaints, or conflicts.
Be thoroughly familiar with the operation of the CARES Department, including department policy and protocol, basic fire safety, and emergency response protocol, to ensure efficient and effective response to a variety of community concerns.
Make decisions and issue instructions in an unbiased manner and as authorized pursuant to protocol, often under stressful circumstances.
Maintain familiarity with resources, events, and activities at the College, using that information to inform decisions and comprehensively communicate with members of the campus community.
Conduct proactive outreach across the campus community related to CARES initiatives and preparedness.
Coordinate with members of other departments and local partners when appropriate or in emergency situations, in alignment with College and Department policy, taking or suggesting actions as necessary.
Contribute to ongoing development of protocols relating to call center practices and documentation.
Serve as a leader during your response team shift, including administrative responsibilities such as vacation schedules and shift coverage in a centralized team schedule, as well as assisting in training and development of staff.
Collaborate with assigned offices as a liaison to ensure the CARES department produces information and provides resources that appropriately reflect campus services.
Review and create regular log entries, incident records, and referral reports to ensure issues or concerns are referred, addressed, or receive follow-up.
Provide feedback to establish practices for continuity of services.
Demonstrate effective use of records management software, shared documents, and maintaining accurate files to escalate and track response activities.
Communicate with students, faculty, and staff, as well as parents, alumnae, and community members as necessary, related to questions or issues shared with CARES.
Meet regularly with the CARES colleagues and leadership team to discuss trends and overall unit operations.
Support and attend educational programs and activities sponsored by the CARES team.
Collaborate with other offices of the College as needed, including but not limited to, Residential Life, Dean’s Office, Events Management & Primary Care Health Services.
Perform all other related duties as assigned.