Carelon Account Executive III

Elevance Health • Las Vegas, NV

2d • Hybrid

About The Position

The Carelon Account Executive III will serve as the primary client lead supporting Nevada’s 988 Crisis Call Response system, overseeing a complex, statewide behavioral health program that operates 24/7/365. This role partners closely with the state and community stakeholders to ensure seamless delivery of critical crisis services, including crisis call centers, mobile crisis dispatch, stabilization resources, and follow-up care. The position requires strong operational oversight, strategic account management, and the ability to navigate a highly collaborative ecosystem involving internal teams, external vendors, and public sector partners. Success in this role depends on deep knowledge of Nevada’s crisis system, data-driven performance management, and the ability to drive client satisfaction, retention, and program growth. LOCATION: Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Requirements

• Requires a BA/BS and a minimum of 8 years of experience working in a sales and/or account management, strategy, or sales support operations role; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• MBA or related master’s degree preferred.
• Must reside in Nevada and serve as the primary point of contact for the state Department in support of a direct state contract.
• Strong understanding of Nevada’s crisis system and its state-level operations.
• Proven experience overseeing and navigating complex, multi-faceted programs.
• Proficiency in data analysis, reporting, and performance monitoring.
• Ability to effectively manage and coordinate across multiple entities, including call centers and external partners.
• Experience collaborating with cross-functional teams and stakeholders.
• Behavioral Health (BH) experience is strongly preferred.
• Demonstrated success in managing high-volume, fast-paced, and complex environments.
• Experience leading or supporting end-to-end RFP processes and rebids.
• Will travel approximately 20% of the time.

Responsibilities

• Responsible for achieving client retention by identifying client strategy and developing deep familiarity with all aspects of client contracts including products, service levels, and client KPIs.
• Foster collaboration with key stakeholders to develop account plans for each client and achieve shared goals.
• Identify and execute cross-sell / upsell opportunities to achieve gross margin, P&L and EBITDA targets.
• Understands and leverages data on account performance and provides input on the regional growth strategy each year.
• Takes a lead role in client meetings, upsells and RFPs / Rebids.
• Serves as a key client contact for independent resolution and innovation for client executive teams.
• Coaches Account Managers as needed.
• Lead and influence communications with C-suite leadership on company value proposition and alignment to client strategy.
• Manage client expectations and negotiates mutually beneficial contract terms and deliverables with client team.
• Champions change initiatives and tailors’ style to meet client expectations.

Benefits

• Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees