CareIQ Billing Specialist
About The Position
The CareIQ Billing Specialist completes invoicing processes for all CareIQ Ancillary Healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Billing Specialist will complete administrative review of vendor and provider bills, determine appointment type, and then generate vendor payments and customer invoices. A CareIQ Billing Specialist operates with a high focus on accuracy and urgency to ensure that payment and invoice amounts are completed in alignment with contracted service level expectations. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones.
Requirements
- Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
- Excellent written and verbal communication skills.
- Ability to meet designated deadlines
- Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems.
- Strong interpersonal, time management and organizational skills.
- Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations.
- Ability to work both independently and within a team environment.
- High School diploma
- Prior work experience in a detail oriented customer service environment
Responsibilities
- Provides quality and friendly inbound and outbound telephonic customer service to assist customer and vendors with billing questions.
- Completes accurate data review and entry.
- Able to learn and operate corporate proprietary systems.
- Complete administrative review of medical notes and bills (Bill Review or Coding experience is not necessary).
- Determines payment and charge rates are in alignment with appointment type and contracted amounts.
- Uses bill history research, problem solving and critical thinking skills to resolve customer questions.
- Requires regular and consistent attendance.
- Meets departmental production and quality performance expectations.
- Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
- Additional duties as required.
Benefits
- Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
