Caregiver Team Lead

Homewatch CareGivers of North Dallas•Dallas, TX

About The Position

The Team Lead is responsible for ensuring satisfaction of clients through delivery of quality care and care coordination with more immediate starts of care and less disruption with call outs.

Requirements

Self-starter who are energetic, upbeat, organized, passionate about our services and willing to do whatever it takes to get a job done.
Good communication skills with the ability to work effectively with a wide range of clients
The ability to work with all skill level of clients and situations
Clean, professional image, behavior and demeanor are always expected.
Committed to providing the highest level of care.
Able to communicate with clients, and office staff as needed.
Must be reliable, on time, flexible with very little advanced warning and accountable for duties/tasks assigned.
Willingness to learn and adhere to agency policies on an on-going basis.
Must be able to work at least every other weekend.
Must have demeanor and social skills that would enable them to communicate well with clients to achieve favorable outcomes
Current CNA certificate unless approved by CEO
Minimum of 2 years of working with clients/caregivers.
Minimum of two years of experience, including at least 1-year experience in a specific field assisting seniors and/or disabled clients.

Responsibilities

Be a role model – demonstrating professional behavior, dress and always following all company policies.
Start all new cases with new clients and assist with training the permanent caregivers once assigned.
Minimize drama and conflicts with any client and/or caregiver situations
Be available daily for your duties and clients as they are assigned.
Assist with office/field operational items if caregiving is not needed on particular scheduled day.
Communicate with ALL members of the team immediately and effectively in any emergency situations
Respond timely to all phone calls and text messages.
Maintain confidentiality of agency, employee, and client matters. Follow all HIPAA laws
Update Care manager on any situation immediately if client has a compliment or complaint about any situation
Report any critical incidents or complaints to Care Manager immediately.
Back up training coordinator as needed for skills training for new caregivers.
Any other duty requested to maintain the operations of the business.