Caregiver Team Lead

Homewatch CareGivers•Dallas, TX

14d•$17 - $19

About The Position

The Team Lead is responsible for ensuring satisfaction of clients through delivery of quality care and care coordination with more immediate starts of care and less disruption with call outs. Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures. Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work. This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life! This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.

Requirements

Self-starter who are energetic, upbeat, organized, passionate about our services and willing to do whatever it takes to get a job done.
Good communication skills with the ability to work effectively with a wide range of clients
The ability to work with all skill level of clients and situations
Clean, professional image, behavior and demeanor are always expected.
Committed to providing the highest level of care.
Able to communicate with clients, and office staff as needed.
Must be reliable, on time, flexible with very little advanced warning and accountable for duties/tasks assigned.
Willingness to learn and adhere to agency policies on an on-going basis.
Must be able to work at least every other weekend.
Must have demeanor and social skills that would enable them to communicate well with clients to achieve favorable outcomes
Current CNA certificate unless approved by CEO
Minimum of 2 years of working with clients/caregivers.
Minimum of two years of experience, including at least 1-year experience in a specific field assisting seniors and/or disabled clients.
Able to work an average of 40+ hours per week.
Able to bend, climb, stoop, and stand an average of 5 hours per day.
Able to lift clients as needed for job
Able to use tools necessary for job.
Able to communicate effectively.
Ability to work in the office and in client’s homes.
Able to drive a vehicle and have valid driver’s license
Able to work with a wide variety of people.

Responsibilities

Be a role model – demonstrating professional behavior, dress and always following all company policies.
Start all new cases with new clients and assist with training the permanent caregivers once assigned.
Minimize drama and conflicts with any client and/or caregiver situations
Be available daily for your duties and clients as they are assigned.
Assist with office/field operational items if caregiving is not needed on particular scheduled day.
Communicate with ALL members of the team immediately and effectively in any emergency situations
Respond timely to all phone calls and text messages.
Maintain confidentiality of agency, employee, and client matters. Follow all HIPAA laws
Update Care manager on any situation immediately if client has a compliment or complaint about any situation
Report any critical incidents or complaints to Care Manager immediately.
Back up training coordinator as needed for skills training for new caregivers.
Any other duty requested to maintain the operations of the business.