Caregiver Support Manager Supervisor

Youthnet • Olympia, WA

just now • Hybrid

About The Position

This position is a part of our Caregiver Support Program which now covers multiple service areas. This posting is for our Pacific Mountain area which encompasses Grays Harbor, Lewis, Mason, Pacific, and Thurston Counties.
Youthnet is a nonprofit agency committed to serving children, youth, and families in Western Washington. Our programs focus on supporting youth and families involved with, or at-risk of involvement in, our state foster care system. We are working together to create opportunities for healing from the past and promoting hope for the future. Youthnet is proud to serve children, youth, and families in 16 counties across Washington State.

As our organization continues to grow, we are currently seeking an experienced and mission-driven Caregiver Support Manager Supervisor to join our team. This is a complex role which will support case managers in Grays Harbor, Lewis, Mason, Pacific, and Thurston counties. Due to the unique qualities of the region, the Caregiver Support Manager Supervisor will maintain a hybrid case load which may include both traditional foster care case managers and Support Managers of our Caregiver Support Program. These case managers may also occasionally carry Behavioral Rehabilitation Services (BRS) cases, which will require collaboration with BRS supervisors.

The Supervisor will be expected to take on a collaborative leadership role with the guidance of Lead Supervisors and Program Managers. This is an exciting opportunity to mentor a small and growing team while contributing both strategic insight and hands-on expertise to benefit families and young people in the Pacific Mountain region.

As the program grows, this position will hold cases and provide 1:1 in-person Case Aide support to youth. The Supervisor should expect to spend approximately half their time working remotely from home, and half their time in the field with staff and clients. Given the geographical scope of this region, as this position onboards and trains additional staff there will be long distance driving required, as much as 100 miles, one way, depending on location. As the team grows, distances will generally reduce to 50 miles one way. Time and mileage are reimbursed for travel in one’s personal vehicle.

Requirements

• A Master's degree in social services or a closely related field with 2+ years of clinical experience providing trauma-informed care; 2+ years experience in foster care, child welfare, or social services;
• OR
• A Bachelor's degree in social services or closely related field with 3+ years of clinical experience providing trauma-informed care; 3+ years experience in foster care, child welfare, or social services;
• OR
• Five (5) years full-time of documented experience supervising individuals in social services AND working with children or youth in one or a combination of the following settings:
• State-licensed in-home or facility-based daycare, or professional nanny;
• School setting or early learning center;
• Mental Health Hospital;
• Juvenile Rehabilitation facility, detention center, law enforcement, or corrections;
• A child placing agency, residential care program, or as a licensed foster parent;
• Conducting supervised visits; or
• Working as staff directly with children or families in a community service organization.
• Demonstrated ability to lead with initiative, discretion, maturity, flexibility, and independent judgment
• Training, experience knowledge, and demonstrated skills in each area they will be supervising;
• Strong clinical skills and experience providing clinical consultation, and the understanding needed to effectively manage cases;
• The ability to monitor staff development and training;
• Complete all preservice and annual training in accordance with contract and best practice;
• Willingness to attend agency-sponsored trainings and events;
• Ability to access community resources to support families;
• Demonstrated awareness and appreciation of various cultural backgrounds;
• Ability to work flexible hours;
• Outstanding verbal and written communication skills, including documentation of and the ability to lead group meetings
• Ability to utilize google suite, microsoft office tools, and other assigned database systems (such as HRIS, case management software, and more);
• Self-directed, ability to work with minimum supervision and support;
• Ability to pass a Washington State criminal check;
• Valid Washington State driver’s license and proof of insurance.
• Ability to work onsite and occasionally in person at a Youthnet office, home visits for clients, and other in-person appointments
• Ability to work remotely and have personal and confidential space for remote work
• Strong decision-making skills, including critical thinking, and demonstrated ability to think globally

Nice To Haves

• Previous experience supervising a team of direct service providers in a social services setting is a plus.
• Successful experience in program development and implementation preferred

Responsibilities

• At the direction of the Lead Supervisor and Program Manager, recruit, mentor, and develop staff to build an effective program based on respect, cooperation, and competency; set clear goals and hold team members accountable.
• Provide positive leadership and team building which embraces Youthnet’s mission, vision, and values. Foster a culture of inclusion, professional growth and continuous improvement.
• Provide hands-on support as needed while building team capacity for the future.
• Supervise up to six (6) full-time equivalent staff including Case Managers and Behavioral Case Aides
• Ensure staff receive supervision on a hundred (100) percent of direct service staff’s cases each month.
• Ensure all Case Managers and Behavioral Case Aides receive regular practice supervision on a schedule described in an individualized supervision plan.
• Provide and supervise services to a caseload, as assigned, to support the thoughtful growth of the Program in Grays Harbor, Lewis, Mason, Pacific, and Thurston counties.
• Provide individualized case support and coordination of services
• Development of the Caregiver Support Plans, Safety Plans, and other reports
• Delivery of Services and appropriate documentation
• Liaise with caregivers, parents, DCYF caseworkers, school staff, probation officers, therapists, and all other persons necessary for effective treatment.
• Carry emergency on-call cell phone as established by agency protocol.
• Support the Lead Supervisor and Program Manager in projecting, developing, and monitoring revenue and expense budgets for the program
• Review, allocate, and approve program-related expenses
• As directed by the Lead Supervisor and Program Manager, ensure programmatic reporting is aligned with Agency vision, mission, and strategic plan
• Work with internal and external partners to ensure Youthnet is meeting all monitoring, reporting, and contract requirements for up to three unique programs. This includes guiding internal and external audits to ensure regulatory compliance regarding service delivery
• Ensure appropriate data collection and reporting to evaluate program impact and efficacy given contract constraints and the established programmatic goals
• Keep Youthnet staff and key personnel up to date as to program outcomes and performance
• Support the implementation and iteration of protocols, procedures, and program structure that are consistent with contracts and best practice models for effective program implementation
• Collaborate with Youthnet’s leadership team to advance program impact and Youthnet’s overall mission and vision

Benefits

• Company sponsored Medical, Dental, Vision, and EAP plans for employees and dependents.
• Paid Time Off starting at 27 days per year and 11 paid holidays.
• 403b retirement plan + match
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager