Caregiver Support Coach

Cleveland Clinic

2d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. The Howley ASPIRE Pathways is an enrichment program sponsored by The Howley Foundation in collaboration with Cleveland Clinic. This enrichment initiative is designed for high school juniors interested in pursuing careers in Respiratory Therapy, Surgical Technology or Sterile Processing. The Howley ASPIRE Pathways focuses on providing participants with career options and critical skill sets to support their transition through higher education, entry into the workforce, and beyond. This 12-week hands-on enrichment program will offer instruction to high school juniors to develop their understanding of careers in Respiratory Therapy, Surgical Technology and Sterile Processing. Students can expect to be enlightened on, but not limited to exploration of Respiratory Therapy, exploration of Sterile Processing, exploration of Surgical Technology, CPR certification/Heart Saver and mock code, shadow and hands-on experience, college and on-the-job training, collaboration with experts in healthcare and advanced medical training equipment. This is a full-time position. A caregiver in this role will work 40 hours per week with 12 Saturdays per year and Tuesday evening requirements from 4:00pm to 8:00pm.

Requirements

Bachelor’s degree in a human services field (mental health counseling, psychology, social work, etc.) or nursing
Three or more years of related work experience
Ability to facilitate large group training sessions and provide one-on-one coaching to individuals
Ability to build relationships at all levels of the organization by participating on committees, supporting management and advocating for caregivers
Set the tone for caring and compassion through communication and facilitation
Excellent interpersonal skills, as evidenced by supportive and constructive communication
Demonstrated cultural competency across diverse cultures and socioeconomic statuses
Clear and concise written and verbal communication skills

Nice To Haves

Master’s degree in human services related field (i.e. education, mental health counseling, psychology, sociology, social work) or nursing preferred.
Degree-related certification is preferred
One year of experience in group/individual facilitation in a counseling or teaching environment

Responsibilities

Perform comprehensive Caregiver risk assessments to determine risk stratification level and follow-up cadence for individualized coaching for up to one year.
Manage a caregiver caseload of 100+ caregivers at various risk stratification levels.
Engage caregivers in the development of an individualized plan to address barriers by reducing and/or eliminating social, psychological, financial, behavioral and regulatory barriers to facilitate successful first-year employment.
Maintain a network of resources for internal and external consultation and assist caregivers with linkage to resources to facilitate optimal support.
Document professional recommendations, coordination interventions and individualized coaching plans in accordance with HIPPA.
Utilize a tracking system to document and track caregiver demographic information, risk stratification level, and interventions, tools and referrals used to support caregiver success.
Act as a liaison between caregivers, unit leadership and Human Resources to support caregiver success and address urgent or emerging concerns.
Collaborate with Human Resources and unit leadership on investigations and development of performance improvement plans.
Educate caregivers on career pathway options in support of career progression and support academic transition.
Track current and emerging entry-level workforce trends and concerns.
Design, revise, and facilitate core curriculum and professional development workshops to support workforce readiness.